Technical Training Coordinator at Block Imaging Parts & Service LLC

Description

Job Description Summary:

This role is responsible for coordinating and supporting training events, managing course logistics, and ensuring a seamless experience for participants. The position requires strong communication, organizational skills, and attention to detail to maintain accurate records and provide excellent customer service.

Essential Functions and Job Duties:

Registration & Requests

• Manage training and registration process for internal/external participants.
• Provide course materials, location, travel, and access details.
• Coordinate with vendors to schedule engineers for external training.

Administration & Communication

• Maintain up-to-date online training information.
• Create and send invoices/quotes.
• Distribute certificates and surveys; store course documents digitally.
• Track and report data to support KPIs and metrics.
• Share course schedules and registration info with customers and internal teams.

Event Coordination

• Welcome participants and issue guest badges.
• Prepare training space with necessary materials and equipment.
• Provide instructors with course documents.
• Arrange meals and refreshments during sessions.

Hospitality

• Greet guests and team members at the front desk.
• Serve as backup for the Hospitality team when needed.

Requirements

Role Competencies:

• Strong organizational and time management skills
• Excellent written and verbal communication
• Excellent customer service skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred
• Experience: 1-2 years of administrative or training/event coordination experience
• Certifications: None required, but training or event planning certifications are a plus

Supervisory Responsibilities:

This position requires self-supervision only. 

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

N/A

Work Environment Expectations:

Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available).

Benefits and Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.