- Professional
- Office in Boston
At Allen & Gerritsen (A&G), we exist to help brands be unignorable and we are looking for a Supervisor of Business Leadership who is passionate about client success. In this role, you’ll be the bridge between our clients and cross-discipline teams—guiding as an invaluable partner, uncovering challenges, and ensuring clear, effective communication. Your role is to champion bold ideas and impactful solutions that make our clients shine.
Main Responsibilities:
- Be the team's central hub. Own the client business knowledge, and empower those around you with client and business insights and readiness to exceed expectations
- Quickly learn the client’s business and never stop being curious about it. This means understanding their marketing, personal, and team’s success metrics, as well as knowing the larger business category and having a pulse on the competition
- Roll up your sleeves with your strategy partners to contribute to briefs and insights that reflect the business and specific client knowledge you have
- Make sure the team is set up for success for each touchpoint with a clear handle on who, what, where and how. You set the agenda, set up the meeting and ensure we have clear next steps coming out of it
- Build a track record of success across all our work, ensuring effectiveness, respect, and fiscal responsibility
- Uncover any potential barriers to doing great work and proactively break them down or navigate around them
- Keep a laser focus on the client experience and everything that goes into that. Are we adding value and therefore valuable to our partners? Are we proactive? Do we listen well? Are we responsive to their needs and the market?
- Work closely with finance and leadership to ensure we’re operating profitably, draft contracts and contribute to pricing intelligence
- Be present culturally and an active participant in Agency and team member growth.
Qualifications:
Bachelor’s Degree or relevant experience in related field required (marketing, communications, business, strategy)
Minimum 4-6 years of experience in a client service role
Demonstrate exceptionally high EQ and lead with kindness
Demonstrated experience managing a variety of integrated (creative, strategy, media, analytics etc.) projects
Knowledge of agency core disciplines and capabilities, including account leadership, finance, strategy, creative, user experience, interactive design, development, social media, digital technology, and print/broadcast production
Self-starter, very detail-oriented, and can multi-task, meet deadlines, and quickly process information
Competencies:
- Craftsmanship: You take the quality of your work and contributions to your team very seriously. Honing your craft skills daily to elevate your game, our agency output, and our client experience.
Creativity: You are a problem solver to the core. Always looking for new approaches to strengthen your work, ideas, and our teams at large - pushing against the conventional to spark action.
Curiosity: You are proactive and have an insatiable desire to learn about the ever-changing landscape through the lens of your audiences, your client, and your craft to make your contributions and the work stronger.
Culture: You are a present and positive member of our A&G community, demonstrating our values and fostering an energizing and inclusive environment that transcends our walls.
Why A&G?
Join a vibrant team that values creativity, innovation, and making a positive impact.
Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development and Clean Energy/Sustainability.
Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work.
Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact.
Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.
A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia.
Innovation & culture drive its success.
A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
