Host (Part-Time) - Carpenter Hotel at Bunkhouse

About Us:

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do
 

Summary:

A Host or Hostess will welcome patrons, seat them at tables or in the lounge, and help to ensure the quality of the facility and service.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.  All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.  Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.
 

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED). College Degree preferred

• Six (6) months related experience in hospitality or service industry

• Must be able to speak, read, write and understand the primary language(s) of the workplace

• Ability to understand other computer programs (i.e. Property Management System)

   

   

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Responsibilities:

• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor of concerns and assist implementing corrective measure when necessary

• Provide guests with menus

• Greet guests and seat them at tables or in waiting areas

•  Assign patrons to tables suitable for their needs

• Inspect dining and serving areas to ensure cleanliness and proper setup

• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints

•  Receive and record patrons' dining reservations

• Maintain contact with Kitchen staff, management, Serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

• Inform patrons of establishment specialties and features

• Direct patrons to waiting areas such as lounges

• Operate cash registers to accept payments for food and beverages (if applicable)

• Prepare cash receipts after establishments close

•  Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service

• Help hire and train other Hosts and Hostesses

•  Assist in planning functions or other special events and services

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position.  This person may be expected to perform other tasks and duties as needed or as directed.  Furthermore, employee responsibilities and job descriptions are subject to review and revision.