North Texas Customer Service Team Member-Addison at Stryker

Work Flexibility: Hybrid

What you will do -

• Maintain customer accounts by reconciling invoices and applying items to accounts receivable.
• Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports.
• Utilize procedures for process improvement; participate in software updates and upgrades.
• Communicate directly with sales force, internal departments, and clients to resolve issues related to orders, accounts receivable, and returns.
• Provide phone support for inquiries from sales and healthcare professionals.
• Respond promptly, accurately, and courteously to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.
• Demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed for high call volume or workload.
• Support Sales Department by answering questions via phone, email, and fax; research responses with sales.
• Keep detailed records of customer interactions, inquiries, complaints, and actions taken.
• Determine charges for services requested; collaborate with Corporate Accounts Receivable for collections and billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders based on stock availability.
• Maintain customer pricing in ERP system, including entering contracts as required.
• Implement and support Quality initiatives throughout the branch.
• Maintain accurate inventory records in ERP system through proper billing and replenishment processes.
• Manage inventory shelf life and expiry records.
• Support and participate in branch cycle counting process.

What you need –

Required -

• 2+ years of work experience
• High School diploma or equivalent
• Ability to work flexible hours as needed to support business needs.

Preferred -

• Associate’s Degree
• Proficiency with computer systems (ERP, Outlook, Access, Excel, Word).
• Knowledge of medical implant industry and hospital customer base.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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