Case Manager at Simpson Housing Services

Summary

This energetic and adaptable employee will work as a part of a single adult team to assist participants to maintain housing, support access to community resources, and foster independence. The team utilizes Housing Support (formerly GRH) funding to support individuals. The goals of the program are to help residents regain and maintain stability in their lives, homes, and community.

Hours for this position are generally Mondays-Fridays, 9am-5pm, with some flexibility based on participant needs.

Responsibilities

Provide effective case management that supports housing stability:

• Orient participants to service policies/procedures and expectations.
• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention and help meet individual needs.
• Partner with participants to develop self-defined goals focused on improving stability and achieving greater independence.
• Identify formal and informal support and explore community connections.
• Support
  participants to connect with appropriate community resources and advocacy for
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Provide transportation and accompany residents to appointments related to their
• Provide flexible services during times that meet client needs.

Work as part of an effective team to meet goals of program:

• Communicate and coordinate services with all team members. Attend regular team meetings, other required meetings.
• Develop and maintain positive working relationships with staff, volunteers, and participants.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

• Maintain individual electronic files, including timely detailed case notes of each interaction.
• Maintain accurate records including employee time sheets, client expenses, and mileage reimbursement.

Demonstrate Essential Knowledge, Abilities, & Skills:

• Commitment to working toward an anti-racist culture both within Simpson Housing Services and the broader community.
• Excellent skills in teamwork and
• Ability to take initiative, work well independently, and manage time.
• Knowledge of Harm Reduction/Housing First Model and commitment to that model.
• Knowledge of trauma-informed service and motivational interviewing techniques.
• Ability to communicate respectfully, positively, and professionally with participants, providers, and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to perform non-traditional tasks while meeting participant needs.
• Ability to maintain confidentiality.
• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

This position offers weekly in-home support to individual participants residing in St. Paul and surrounding areas. This position works with individuals who are referred through Ramsey County Coordinated Entry for people experiencing homelessness. Participant populations may include those experiencing mental or chemical health issues, criminal histories, and domestic violence.

Position Requirements:

• Bachelor’s degree in Human Services, or relevant experience is required.
• Driver’s License and access to a safe, reliable and insured vehicle.
• Possess strong computer skills, with experience in Microsoft Office.
• Demonstrate ability to learn and use computer database for client records.

Desired:

• Minimum of 1 years’ experience in providing direct social services
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories.
• Lived experience with homelessness.

Essential Mental and Physical Functions:

The employee must draw on the ability to empathize, problem solve, and the ability to accept people unconditionally with an openness to new ideas. Home visitation requires the employee to be aware of personal safety. Employees must be able to hear and speak to communicate with staff and participants in person, on the telephone and in writing. Employees must be able to move about the community and public places (such as apartment buildings). Employees must be able to lift 25 pounds on an occasional basis.