Assistant Shift Manager Security, Grave at Cherokee Nation Entertainment

PRIMARY PURPOSE:

The primary duty of the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensures that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within the company’s policies and procedures, and applicable gaming and state laws.

Position: Full-Time/Salaried
Location: Gold Strike Casino - Tunica, MS

PRINCIPAL DUTIESAND RESPONSIBILITIES:

• Manage security officers, department operations, and support staff, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy, and administering discipline and coaching as needed.  Develop direct staff, plan work assignments and provide station coverage.
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, and local jurisdiction, regulatory, and company policies and procedures.
• Act as a liaison with the appropriate outside agencies during security incidents.
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary.
• Monitor and support security-related processing.
• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern.
• Respond to guest and employee emergencies and reported threats, document incidents, and ensure proper escalation for reporting and resolution purposes.

• Perform other job-related duties as requested.

   

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain professionalism and master leadership abilities
• Knowledge and understanding of resort, casino, and/or hospitality investigation
• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Able to effectively communicate in English, in both verbal and written forms
• Extensive experience in verbal and written investigative reporting

WORKING CONDITIONS:

• Regularly scheduled hours.
• Other – Must be flexible if needed for occasional work outside of normal business hours.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.