Project Manager - Alumni Network Program Manager at Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

The Bank of America Alumni Network helps foster connections with company alumni and the communities we serve. Members of the Alumni Network become valuable brand ambassadors to help us deliver Responsible Growth for our clients, communities, teammates and shareholders. Through our digital platforms and events in Local Markets, members can stay up to date with the latest BofA news and with former teammates.

The Alumni Network Program Manager will provide critical assistance to help grow membership, provide quality connections with Alumni and support reporting and other engagement routines for internal and external stakeholders.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators

• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance

• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion

• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution

• Supports the adoption and sustainment of change initiatives and helps assess adoption risks

•  Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

• Daily Approvals & Data Validation, including email outreach to “pending” applications

• Program-based membership growth initiatives, including pending retirement and termination outreach

• Member service and problem solving, especially during application process

• Month-End Reporting Prep and data accuracy activities, in partnership with GOAT

• Mailbox monitoring and regulatory required customer inquiry audits (partnership with consumer team)

• Partnership with Communications, Marketing, Local Markets and Events to provide members with a best-in-class experience with Alumni Network offerings

Required Qualifications:

• Relatable HR (Human Resources) experience and/or demonstrated leadership experience including project/product support

• Command of MS Office, particularly Excel (including pivot tables and v-lookups) and PowerPoint

• Proven data orientation and analytic skills, demonstrating strong, basic statistical skills, as well as the ability to apply a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well founded, logical conclusions.

• Strong written and verbal communication skills; experience developing executive-ready presentations.

• Drive for timely and thorough execution with strong work ethic to roll up sleeves, run reports, review data, draw insights.

• Commitment to operational excellence; makes recommendations around more efficient processes/procedures, drives for standardization opportunities.

• Strong attention to detail; delivers polished work product with high quality in a timely manner – flawless execution is non-negotiable.

• Commitment to data confidentiality, accuracy, and integrity.

• Intellectual curiosity; constantly looks for opportunities to develop skills and acumen.

• Relationship management skills including the ability to interact, communicate and influence peers and partners even without hierarchical authority.

• Process orientation– capable of thinking about processes end to end and considering pitfalls, barriers, and opportunities along the way.

• Takes initiative and is a self-starter.

• Ability to prioritize and handle multiple tasks/stakeholders. 

Desired Qualifications:

• Working experience with data visualization tools/technology such as MicroStrategy, Alteryx, SQL, & Tableau. Tableau is strongly preferred.

• Understanding of HR data elements, especially as they relate to termination and retirement activity, and how to access through reporting tools and Workday

• Client or employee support experience

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Skills:

• Collaboration

• Controls Management

• Issue Management

• Problem Solving

• Project Management

• Change Management

• Policies, Procedures, and Guidelines Management

• Process Management

• Process Performance Measurement

• Written Communications

• Active Listening

• Prioritization

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil ​liability.​  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150)

Pay and benefits information

Pay range

$80,000.00 - $120,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Apply Now