IT Support Specialist at All Lines Technology
All Lines Technology · Pittsburgh, United States Of America · Onsite
- Professional
- Office in Pittsburgh
Position Summary:
We are seeking a skilled and motivated Mid-Level IT Support Specialist to join our team. This onsite, hands-on role is responsible for supporting and maintaining the organization’s IT infrastructure, managing hardware endpoints, and delivering outstanding technical assistance to end-users. The ideal candidate will demonstrate strong technical expertise, excellent interpersonal skills, and a customer-focused approach to problem-solving.
Key Responsibilities:
Qualifications:
Preferred Skills:
We are seeking a skilled and motivated Mid-Level IT Support Specialist to join our team. This onsite, hands-on role is responsible for supporting and maintaining the organization’s IT infrastructure, managing hardware endpoints, and delivering outstanding technical assistance to end-users. The ideal candidate will demonstrate strong technical expertise, excellent interpersonal skills, and a customer-focused approach to problem-solving.
Key Responsibilities:
- Provide day-to-day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues.
- Provide support for hardware, software, and network issues.
- Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools.
- Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, AWS, Microsoft 365, and other systems.
- Provide user support and training for the Microsoft 365 productivity suite (Outlook, Teams, OneDrive, SharePoint, etc.).
- Monitor system performance and troubleshoot issues to ensure optimal uptime.
- Assist in the deployment and maintenance of enterprise applications and tools.
- Support cybersecurity initiatives including antivirus, patch management, and vulnerability remediation.
- Document technical procedures, configurations, and issue resolutions in a clear and organized manner.
- Participate in IT projects such as system upgrades, migrations, and rollouts.
- Train and support users on IT systems and best practices.
- Deliver exceptional customer service and maintain strong working relationships with end-users and team members.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3–5 years of experience in IT support, systems administration, or a similar technical support capacity.
- Proficiency in Windows and macOS environments, with solid troubleshooting and diagnostic skills.
- Experience managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune, Kandji).
- Working knowledge of basic networking concepts (DNS, DHCP, IP addressing, Wi-Fi).
- Familiarity with ticketing systems (e.g., Jira) and ITIL/ITSM practices.
- Strong interpersonal and communication skills, with the ability to interact effectively with non-technical users.
- Self-motivated and capable of working independently or collaboratively within a team.
Preferred Skills:
- Experience with cloud platforms (e.g., Azure, AWS).
- Knowledge of scripting languages (e.g., PowerShell, Bash).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
