Slahal General Manager at Emerald Queen Casino

The Slahal General Manager is an experienced hospitality and operations leader dedicated to creating unforgettable dining experiences in a high-volume, fine dining, and gaming environment. This role oversees all front- and back-of-house operations, ensuring seamless service, operational excellence, and guest satisfaction that reflect the Emerald Queen Casino standard of hospitality. The ideal candidate thrives in a fast-paced, dynamic environment, leading with a balance of strategic vision, hands-on leadership, and deep commitment to community and culture.

Salary range is based on skills and experience. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

Key Responsibilities:

• Provide profit-driven, hospitality-focused leadership that motivates teams and delights guests.
• Oversee daily front-of-house, back-of-house, and bar operations to ensure consistent, high-quality service delivery.
• Foster a culture of excellence and respect, promoting teamwork, professional growth, and accountability.
• Manage budgets, cost controls, inventory, and payroll to meet financial performance goals.
• Maintain compliance with gaming, alcohol, and food safety regulations, as well as departmental standards.
• Develop and manage staffing schedules, optimizing staff efficiency while maintaining superior guest experiences.
• Lead team training and performance development programs to enhance service standards and retention.
• Partner with executive leadership to implement strategic initiatives and operational improvements.
• Monitor guest satisfaction metrics and resolve issues promptly with professionalism and care.
• Contribute to special projects and support casino-wide hospitality initiatives as assigned.

Minimum Qualifications:

REQUIRED:
• High School Diploma or GED equivalent
• Five years of experience in hospitality management
• Three years of experience in a high-volume, fine dining restaurant environment
• Certified Food Protection Manager certification

PREFERRED
• Bachelor’s degree in Hospitality management or related field
• Gaming experience
• Experience working with tribal entities

Additional education/experience may substitute for the minimum requirements of the position.

Competencies:

The ideal candidate is a proven hospitality professional and hands-on operations leader with exceptional communication, customer service, and team development skills. They bring a comprehensive understanding of restaurant, bar, and culinary operations, supported by strong proficiency in POS systems (such as InfoGenesis), Microsoft Office applications, and inventory management tools. With expertise in P&L management, budgeting, and operational efficiency, this individual demonstrates advanced analytical thinking, time management, and organizational abilities, ensuring the seamless coordination of all front- and back-of-house functions.

A deep knowledge of casino operations, gaming and alcohol compliance, and hospitality regulations is essential, as is the ability to maintain meticulous records and uphold the highest service standards. The successful candidate is adaptable, proactive, and results-oriented, thriving in fast-paced, high-volume environments while motivating teams to deliver superior guest experiences. They exhibit a steadfast commitment to guest service excellence, cultural respect, community values, and continuous improvement, reflecting the spirit of hospitality that defines Emerald Queen Casino.

Physical Requirements:

This role requires the physical ability to sit or stand for up to 10 hours a day in an office or gaming floor environment, with frequent walking, climbing, reaching, bending, crouching, pushing, and pulling. Candidates should possess strong hand-eye coordination, finger dexterity, and the ability to concentrate in loud or busy settings. The position involves occasional lifting of items up to 40 lbs. and working in a smoke-filled environment.

Additional Requirements:

Our facilities operate 24 hours a day, 365 days a year which may require this position to work evening, weekend, and holiday shifts.

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.