Operations Officer II at TASI Bank

Situation or Department Goal – Describe the obstacles or problems that the candidate will solve.

As an Operations Officer, you will be an instrumental part of driving deposit growth for TASI Bank to $10 million in increased Deposits by year-end 2025.  You will need to analyze and recommend the perfect deposit product(s) for our commercial customers and provide them with ongoing customer service and support. You will be responsible for sales and service and will be their go-to person for the deposit relationships. 

Obstacles – Describe the challenges that the candidate will likely deal with

• Adhering to numerous deadlines throughout the day (i.e., Exception Item Processing, Wire Transfers, etc.).
• Attention to details and accuracy.
• Ability to multitask and maintain concentration and focus.
• Have an understanding and knowledge of responsibilities to prioritize tasks and work effectively.
• You will need to ensure the bank is in compliance with all AML/BSA regulations.  

Actions – What actions will need to be taken to accomplish the goal or solve the problem?

• You need to identify areas of concern, with recommended solutions (i.e., improving workflow and procedures, potential risks for both the Bank and customers).
• You will need to be competent. (i.e., Having the knowledge, skills and experience to perform financial tasks and operate effectively in a financial system).
• You will need to have an expert understanding of deposit products and how to integrate them into our client’s workflow.
• You need to have the interpersonal skills to include listening to comprehend and interact with customers, prospects and internal staff.
• You need to communicate effectively, orally and in writing.
• You need to understand all the regulatory and operational risks.

Results – What are the measureable/quantifiable results required? What results define success?

• You will be instrumental in building customers trust, while increasing overall deposit growth. Customers will treat you as a close friend, a trusted advisor and a strategic partner and an asset to help them reach their goals.
• You will be a reliable source of information for both customers and prospects.
• You will experience personal growth and development through continuous Bank compliance and Regulations training including on the job, and professional services while supporting departments enterprise wide.
• You will deliver exceptional service, consistently exceeding customers’ expectations, to naturally inspire them to share their positive experiences with others.

Category of Essential Functions & Task

FLSA Class

% Time

Manage the Relationship

Exempt

25%

• Assure staff development, training, and cross-training are to be done and in the most efficient manner possible without jeopardizing the smooth operation of the facility and should be conducted in complete adherence to bank’s policies and procedures.

• Assist in preparing work schedules and assigns duties to operations personnel to ensure efficient operation of department or branch.

• Participate in maintaining good customer relations by giving efficient service and in developing new business by

Manage the Experience

Exempt

20%

• Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees
• Able to lead, influence, and build camaraderie within the department and or branch.
• Respond to external/internal inquiries (departments) by phone or email as it pertains reference to training or customer concerns.
• Represent/participate in Bank sponsored events and community outreach programs.

Manage the Tasks/Transactions

Exempt

35%

• Onboard customer for new accounts
• Cross sale bank products
• Make sure that the branch is opened regularly as scheduled and that the staff, officers, as well as supplies and equipment, in good working order, are available for the efficient operation of the branch.
• Insure that the following guides and schedules are complete and are done in a manner consistent with and in complete adherence to all approved policies and procedures including but not limited to UPM:

       - General operations, Audit and Certification Guide

       - Operations Report Schedule

       - General Operations Routine Guide

• ·         Duties include servicing and support of cannabis customer accounts, onboard and service Intrafi customers, monitoring of all Armor Carrier activity such as daily balancing, credit to customers’ accounts, vault balancing and monitoring, cash shipments to FRB and CTR processing.
• Complete all other duties/tasks or projects as assigned to support the needs of the Department and/or Business.
• Works with security vendor for all trouble shooting and maintenance requirements and alarm issues.

Manage/Mitigate the Risk

Exempt

20%

• Account for, preserve and protect all the assets and interest of the Bank.
• Assure all procedures and policies regarding security and controls are followed and implemented at all times.
• Adheres to all State and Federal Banking Regulations

• Complete all bank mandated training.

FLSA Categorization 

FLSA Class

100%