Senior Collections Officer at Splend

About us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.About the roleThe Senior Collections Officer, based out of our Aldgate, London office is responsible for managing the recovery of overdue accounts, minimising bad debt exposure, and supporting the broader collections team. This role requires a high level of professionalism, strong negotiation skills, and a thorough understanding of credit control, debt recovery processes, and relevant legislation. The role will require court appearances in matters where the business is pursuing bad debt against a debtor whereby legal proceedings have been filed. 

Responsibilities

Managing unpaid invoices with active members with the aim to reduce outstanding accounts 

Reconciliation of complex accounts and following up where required 

Monitoring debtor balances to ensure a reduction in debtors 

Liaising with customers, as well as internal personnel  

Chasing payment from customers via phone and email 

Liaising with external collection partners 

Attending court hearings and related appearances 

Initiating enforcement action where judgement has been awarded (e.g. through baliffs)

Creating procedures that ensure timely payments while maintaining a high level of customer retention 

Ensuring credit and collection policies and procedures are followed  

Reviewing and approving exceptions for payment plans and enforcing the exception policy 

Reporting weekly on aged debt & active/non-active debt 

What you'll bring

Experience in debt collection with a minimum 1+ year experience  

Understanding of litigation and confident in court appearances for debt collection activity only 

Computer literate with strong knowledge of Microsoft Office applications 

Experienced in working with a large volume of accounts/calls 

Consistently able to deliver high quality and accurate work 

A positive and proactive team player 

A good communicator with confident telephone manner and interpersonal skills 

Able to work as part of a team with shared workloads as well as driven to work on own initiative

What we offer

Performance based bonus

5 additional days of flexi leave to recharge 

Birthday day off

5 fully paid sick days per year

Wellbeing Support with access to confidential counselling through our EAP

Access to our dedicated platform to support career growth

Health insurance and a monthly wellness allowance   

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