Sales Operation Specialist at None

Department: 171013 – Sales Operation

Reports to: Sales Operation Manager

Location: Corporate Headquarters - NC

Position Status: Full Time

Status: EXEMPT (Salary)

Management Level: Non-Management

JOB SUMMARY

The Sales Operation Specialist will support the sales team by streamlining operations, optimizing processes, and ensuring effective sales strategies are executed. This position will work closely with various departments to provide data-driven insights, manage sales tools and systems, and contribute to the overall efficiency of the sales function.

KEY RESPONSIBILITIES OF JOB

• Sales Process Optimization:
  1. Develop and implement sales processes and procedures to automate repetitive tasks and improve efficiency and effectiveness.
  2. Evaluate end to end sales operations to identify process gaps and lead cross functional stakeholders to optimize sales visibility and execution
• Data Management and Reporting:
  1. Manage and maintain regular reports on sales performance and sales data for key KPIs in CRM systems.
  2. Generate regular reports on sales performance, pipeline metrics, and other key indicators.
  3. Analyze sales data to identify trends, opportunities, and areas for improvement.
• Sales Tools and Systems:
  1. Develop and manage sales tools and platforms.
  2. Troubleshoot and resolve issues related to sales technology and systems.
  3. Train sales staff on new tools and processes.
• Collaboration and Communication:
  1. Coordinate with other departments (e.g., Marketing, Finance, Customer Service) to ensure alignment with sales objectives.
  2. Facilitate communication between the sales team and other stakeholders to ensure smooth operations.
• Sales Planning and Strategy:
  1. Assist in the development of sales plans, programs and strategies by providing relevant data and insights.
  2. Support the implementation of sales strategies and monitor their effectiveness.
• Administrative Support:
  1. Provide administrative support to the Sales Operation Managers and the sales team as needed.
  2. Manage and maintain sales documentation, including contracts, proposals, and agreements.
• Forecasting & Inventory Alignment
  1. Manage in monitoring sales forecasts and aligning with production and inventory teams to ensure product availability.
  2. Support the monthly PSI (Planning-Sales-Inventory) process and provide insights to optimize stock levels.
  3. Oversee PO placement to ensure timely order execution and alignment with Sales forecasts.

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• Education: Bachelor’s degree in economics, statistics, mathematics, business administration, marketing, or a related field.
• Experience: 1-2 years of experience in supply chain, sales operations, sales support, or a related role is preferred.
• Skills:
  • Strong analytical and problem-solving skills.
  • Proficiency in ERP systems (e.g., SAP), CRM systems (e.g., Salesforce) and Microsoft Office Suite (Excel, PowerPoint, Word).
  • Excellent organizational and time-management skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Bi-lingual Preferred (English / Korean)

Attributes:

• Detail-oriented with a commitment to accuracy.
• Proactive and able to handle multiple tasks in a fast-paced environment.
• Eager to learn and grow within the sales operations field.