Senior Logistics Representative at Chrobinson

As a Senior Logistics Representative, you will lead the management of customer supply chain information and data within C.H. Robinson’s Managed Solutions. In this pivotal role, you act as the primary liaison between customers and internal teams, ensuring seamless information flow and efficient transportation arrangements. You will oversee and enhance existing processes, support junior team members as a resource, and drive continuous improvements aligned with C.H. Robinson’s project-based delivery model. 

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

 If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consist of, but are not limited to, the following: 

• Ensure Transportation arrangements are made for shipments by the following: 
• Monitoring and optimizing customer load boards and information flow in the Transportation Management System 
• Overseeing the maintenance and organization of team mailboxes 
• Managing exceptions and providing knowledge-based solutions to predefined processes 
• Serve as a resource and support system for peers 
• Document, organize, and continuously improve standard operating processes 
• Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model 
• Develop and update comprehensive operational metrics 
• Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships 
• Collaborate with internal service teams to meet team and customer goals 
• Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs 
• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High School Diploma and/or GED 
• Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics 
• Minimum 2 years of prior experience working with and troubleshooting information systems 
• Ability to work flexible schedule on occasion, including overtime hours when requested 
• Engilsh fluency

Preferred: 

• Bachelor’s degree from accredited college or university 
• Demonstrated high level of proactivity and a strong focus on excellent customer service skills 
• Proficient in Microsoft Office Suite of programs 
• Ability to present to a variety of audiences, including some leaders 
• Excellent written and verbal communication skills 
• Skill in collecting, interpreting, and responding to customer feedback 
• Ability to think critically, perform analysis, and solve problems 
• Ability to work in a team oriented and fast-paced environment 
• Proven ability to prioritize and manage multiple tasks and projects efficiently 
• Demonstrated continuous improvement mindset 
• Highly adaptable to ambiguous and changing environments 
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization 
• Values a diverse and inclusive work environment 

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOEDisabledVeteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page