Data Systems Director at Volunteers Of America, Utah

Description

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Mission Statement

Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary 

This position leads the management, integrity, analysis, and reporting of all agency data systems, including the implementation and management of the agency’s Electronic Health Record (EHR) system, to support program teams, measure outcomes, and ensure compliance with funder requirements. This role is responsible for the overall health and functionality of the agency's data systems.

Data Management, Integrity, and Reporting

· Lead data system management to ensure the quality, validity, and accuracy of all data input and reporting.

· Establish and maintain data best practices for collection, reporting, and security, ensuring compliance with established record retention policies.

· Manage funder compliance by monitoring reporting requirements, reviewing funding source requirements, and conducting periodic Grants and Reports meetings with program directors.

· Serve as the primary point of contact for data requests, reports, and supporting documentation during monitoring and auditing events.

· Analyze data quality reports to validate data, identify fluctuations from expected results, and work with program staff to research and correct data and processes as necessary.

· Collaborate with program directors to develop, update, and implement quality control procedures and data collection tools.

· Maintain expert knowledge of all agency programs, activities, and regulations regarding government awards.

Electronic Health Record (EHR) and System Administration 

· Manage the implementation of the Electronic Health Record (EHR) system, and other required databases (e.g., HMIS, UWITS) as the lead systems administrator, including configuration, troubleshooting, and maintenance.

· Ensure data security and integrity for the EHR and all program data systems.

· Supervise the data team to provide guidance and support for the collection, management, and reporting of program and agency outcomes.

· Oversee training of data entry staff and volunteers to ensure timely and accurate input into all required databases, maintaining up-to-date instructional materials.

· Participate in relevant system committee meetings (e.g., HMIS, UWITS).

· Propose and implement system improvements to enhance agency processes, including moving toward a paperless environment and recommending new technology solutions.

 ·Work with internal stakeholders to implement new Electronic Health Record system.

Agency and Operational Support

· Actively participate in and support the Quality Improvement and Data and Outcomes (QIDO) Board Subcommittee.

· Perform work on-site to support program and administrative staff.

· Perform other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Bachelor’s Degree preferred or equivalent combination of education and experience. At least three years’ experience with a focus on data analysis, data integrity and maintenance, reporting, data enrichment, and program tracking or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• 1-2 years of supervisory experience preferred.
• Electronic Health Record implementation experience preferred.
• Proficient with Microsoft Office, advanced database and spreadsheet skills. (Skills in Tableau, PowerBI, Access). SQL proficiency is required. HIPAA security knowledge is desirable.
• Ability to prepare, merge, analyze, interpret, and effectively report on agency data. 
• Results-oriented, team player, collaborative and self-motivated. Able to work with multiple programs and systems.
• Natural curiosity with strong analytical, problem-solving, and organizational skills. 
• Flexibility to prioritize and handle multiple projects and deadlines while paying attention to detail. 
• Make decisions within scope of job responsibilities. 
• Exceptional inter-personal, verbal, and written communication skills.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures and interact in a professional manner with a diverse workforce, clients, and outside agencies. 
• Willingness to accept supervision and direction.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen. 

Physical Demands 

• Work is generally performed in an office environment. Must sit for extended periods of time. 
• Requires use of computer screen for extended periods.