Automotive BDC Representative at Myers Auto Group

Description

Subaru North Orlando, a well-established automotive dealership is seeking an experienced and motivated Automotive BDC Representative to join a high-performing team handling a large volume of inbound customer inquiries. This confidential opportunity is ideal for a detail-oriented professional with outstanding customer service skills and a strong grasp of customer psychology and behavioral economics.

We’re looking for a team player who thrives in a fast-paced environment and consistently delivers exceptional customer experiences. This is a critical role within our organization, offering the chance to contribute meaningfully to our continued success.

Qualifications

Key Responsibilities:

• Proactively manage inbound/outbound calls, emails, and lead activity to generate appointments and quotes.

• Respond to internet leads and live chats with urgency and professionalism.

• Qualify potential customers and direct them to appropriate product information and dealership resources.

• Set appointments and ensure accurate customer data collection.

• Provide detailed customer information to sales consultants for follow-up.

• Achieve the highest level of customer satisfaction (CSI) through exceptional service.

• Collaborate with dealership teams in a positive, professional manner.

• Attend all required training sessions (online and in-person).

• Perform additional tasks as assigned by the BDC Manager and General Manager.

Qualifications:

• Proven track record of high CSI and customer satisfaction.

• Strong understanding of human behavior and decision-making processes.

• Excellent communication skills—verbal, written, and listening.

• Tech-savvy with strong computer and CRM navigation skills.

• Positive attitude, energetic presence, and professional demeanor.

• Reliable attendance and availability on weekends required.

• Ability to pass background check and pre-employment drug screening.

• Must be able to perform the physical and mental demands of the role, with or without reasonable accommodation.

Benefits:

• 401(k) with employer match

• Health, dental, and vision insurance

• Disability insurance

• Paid vacation

Workplace Culture:
We foster a collaborative, team-driven environment where customer service excellence is the standard. We are a Drug-Free Workplace and an Equal Opportunity Employer (DFWP/EOE).