Case Manager Wed- Sat 8am-7pm at CENTRAL ARIZONA SHELTER SERVICES INC

Description

This position works directly with individuals experiencing homelessness. The Case Manager provides support and referrals to various service providers to help clients become self-sufficient and end their homelessness. The role utilizes a holistic, trauma-informed, client-centered approach to evaluate a client’s strengths, needs, barriers, and goals. The Case Manager also provides support for clients using other evidence-based practices that strengthen an individual’s ties to community support, housing, and services during and after completion of CASS programs.

Essential Functions:

1. Assessment and Case Planning:

a. Conduct in-depth client interviews and orient individuals to the program.

b. Evaluate client strengths, needs, barriers, and goals to collaboratively create individualized case plans aligned with the Social Determinants of Health.

c. Provide referrals, resource information, and guidance to support progress toward goals.

d. Review and update case plans regularly to reflect client progress and changing needs.

2. Ongoing Support and Advocacy: 

1. Conduct regular follow-up meetings with clients to provide continued support in achieving case plan goals.
2. Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan.
3. Use      established and identified resources to connect clients to essential      services and benefits (clothing, transportation, identification documents, healthcare, behavioral health).
4. Collaborate with housing providers to expedite placements and ensure long-term housing stability. 
5. Support job readiness by evaluating employment potential, reviewing job listings, assisting with applications and resumes, and referring to training or other income opportunities. 
6. Assist clients with completing forms, applications, and paperwork for housing, benefits, and services. 
7. Provide      walk-up assistance for urgent or immediate client needs. 
8. Transport clients to appointments when other options are not available.
9. Serve as an advocate by championing client needs and ensuring their voice is central in-service planning.

Recordkeeping and Reporting:

1. Enter client information into HMIS promptly after intake.
2. Maintain complete and accurate notes in client record prior to the end of each shift. 
3. Review updated case notes daily to ensure continuity of services. 
4. Ensure that HMIS files are closed promptly after client’s exit.
5. Provide “success stories” and other positive client progress information to leadership.

Other Duties:

1. Maintain respectful and collaborative relationships with partner agencies.

2. Work closely with team members to ensure a coordinated and holistic approach to client support.

3. Participate in team meetings, training sessions, and community outreach events as required.

4. Escalate all urgent client and facility issues to leadership in a timely manner. 

5. Perform other duties as assigned.

Needed Competencies and Proficiencies:

1. Advanced written, verbal, and interpersonal communication skills, including negotiation and advocacy.

2. Proven ability to assess complex situations and make sound, client-centered decisions under pressure.

3. Strong organizational and case management skills with attention to documentation and follow-through.

4. Ability to maintain professionalism and composure while managing crisis situations.

5. Commitment to a solution-focused, outcomes-driven approach and a clear intention to support client success.

Work Environment:

This job primarily operates in a client-facing office environment; however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, multi-line phones, photocopiers, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. The individual will need to sit at a desk for extended periods of time to accomplish tasks and must have the manual dexterity to use keyboard and mouse.

Position Type and Expected Hours of Work:

This is a full-time position. Work hours are generally daytime, with flexibility for evenings and holidays based on client needs and program operations. Weekend work is required. Days and hours of work include time allotted for breaks/lunch. Travel is primarily local during the business day.

Qualifications:

Required:

1. Associate’s degree in social or behavioral science or related field and minimum of one-year of social services experience, or equivalent relevant work experience.

2. Working knowledge of community resources.

3. Possess a State of Arizona Level One Fingerprint Clearance Card.

4. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills. 

5. Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations. 

6. Must pass Behind-the-wheel certification within 90 days of employment.

7. CPR-First Aid certification within 90 days of employment.

8. Naloxone (Narcan) training within 90 days of employment.

9. Non-violent crisis de-escalation certification within 90 days of employment.

Preferred:

1. Bilingual in English and Spanish.

2. Experience with the Homeless Management Information System (HMIS).