Customer Service Representative at GEARY PACIFIC CORPORATION

Description

The Customer Service Representative (CSR) is a Customer facing position that is typically the initial point of contact for a Customer wishing to buy from Geary Pacific. Geary Pacific is in the HVAC Wholesale business. The position requires specialized Product Knowledge, use of the Company computer system (Mincron), ability to use Microsoft Office products like Excel and to research information on web sites supported by Geary Pacific suppliers. The position requires excellent attention to detail and the ability to multi task because of the need to service Customers that are physically present and on the telephone.

The position reports to the Branch Manager.

Required Task Descriptions

Key Tasks:

• Phone Handling; Inbound & Outbound calls
• Sales Order writing; includes Price Quotes, Bids, RTS & Warranty credits
• Manage Backorders, Open Orders, Pending Orders
• Cash Drawer Reconciliation
• Setup New Customer accounts
• Showroom Product Management/Merchandising
• Showroom Order Picking
• Showroom Stocking, Cleaning, Organizing, Labeling
• Perform Cycle Counts
• Manage Delivered Orders
• Order Picking
• Assist Warehouse with Receiving

Qualifications

Required Job Skill Requirements:

The CSR must be able to:

• Write Sales Orders
• Write RTS credits using Mincron RGA
• Write Warranty credits 
• Know Warranty Processes
• Answer Customer Product questions
• Prepare System Matchups  
• AHRI compliant
• Match generic parts, e.g. motor, relay, contactor, compressor
• Accept payment, invoice cash Sales Orders
• Answer phones, transfer/take messages
• Print Mincron product labels
• Cycle Count
• Put away Showroom product
• Research information in Mincron to support Job Tasks; familiar with POI, ARI, SS, SMP

Performance Metrics:

CSR: Lines / Order, Sales, Cycle Count Compliance & Accuracy, BHU / HARDI training completions

BENEFITS:  Geary Pacific offers a comprehensive benefits program including: Medical; Dental;Vision; Life and Long Term Disability Insurance; 401k with matching; Paid vacation, Personal, and Holiday time.

A little bit about us....... Geary Pacific Corporation, based in Anaheim and established in 1961, is a heating, air conditioning, and ventilation distributor. Our culture is focused on maintaining a positive work environment while providing our customers with professional, knowledgeable, and friendly service. We are the partner our customers deserve.  Learn more about us at www.gearypacific.com

Please click on the video link to see what a day in the life of a Geary Pacific Customer Service Representative looks like.   https://youtu.be/98yuyCdLcUc

Geary Pacific is a drug free workplace.