Application Support Engineer at Neosnetworks

Base location: Havant with hybrid working – 2 days per week in the office 

Salary: £ to £69,600 dep on experience + performance related bonus + a range of other benefits to support your family, finances, and wellbeing. 

Working Pattern: Permanent Full time 37 hours per week  

Role Purpose 

The Application Support Engineer delivers operational and administrative support for Neos Networks’ monitoring and service management platforms, primarily Splunk and ServiceNow. Key responsibilities include maintaining dashboards that visualise network health, managing data ingestion from infrastructure devices (e.g. switches, routers, firewalls, Power & Environmental services, etc), scripting automation to enhance alerting and response, and supporting observability-related application services. 

The role ensures reliable monitoring across distributed network resources, supports incident response and maintenance activities, and contributes to root cause analysis. It requires strong analytical skills, scripting proficiency (Python, PowerShell, Bash), and solid knowledge of Linux systems, networking protocols (TCP/IP, SNMP, NetFlow), and enterprise monitoring practices. 

Key Accountabilities 

Platform Support & Maintenance 

• Administer and maintain Splunk environments, including indexers, forwarders, and search heads. 

• Develop and optimize Splunk dashboards and alerts using SPL and regex extraction. 

• Support ServiceNow platform operations, including basic administration, workflow updates, and CMDB accuracy. 

• Ensure data integrity and performance across monitoring and logging pipelines. 

• Collaborate with infrastructure teams to support core services such as syslog, SNMP, NTP, SMTP, and proxy configurations. 

• Provide out-of-hours support for critical incidents and scheduled infrastructure tasks. 

Automation & Scripting 

• Develop and maintain scripts in Python, JavaScript, and Shell to automate operational tasks and data transformations. 

• Integrate Splunk and ServiceNow with external systems using APIs, webhooks, and secure protocols (e.g., SSH, TCP-connect). 

Compliance & Security 

• Ensure monitoring and logging platforms align with ISO27001, Cyber Essentials+, TSA (Telecoms Security Act), and internal security policies. 

• Support secure data handling and access control across Splunk and ServiceNow environments. 

Project Delivery 

• Contribute to application and infrastructure projects, including onboarding new data sources, enhancing dashboards, and improving alerting mechanisms. 

• Assist in the deployment and configuration of AWS-based services relevant to monitoring and support operations. 

Skills and Competencies 

Technical Skills 

• Splunk Administration, SPL, Regex Extraction, Dashboarding 

• ServiceNow Administration 

• Python, JavaScript, and Shell Scripting 

• Linux System Administration (Red Hat / CentOS / Ubuntu) 

• Networking fundamentals (TCP/IP, DNS, DHCP, SSH, SNMP, Syslog) 

• Infrastructure services: NTP, SMTP, SNMP, Reverse/Forward Proxy 

• Network management tools: SNMP, Syslog, TCP-Connect, Webhook 

• Data Analysis and troubleshooting across distributed systems 

Other Beneficial skills 

• Windows Administration (AD), Windows Server, Windows 11 

• VMWare 

• AWS 

• Zabbix, Spectrum 

• HPE Infrastructure 

• Videowall Solutions 

Soft Skills 

• Strong communication skills with the ability to translate technical issues for non-technical stakeholders 

• Analytical mindset with attention to detail 

• Ability to work independently and collaboratively under pressure 

• Organised and capable of managing multiple priorities 

• Customer-focused with a proactive approach to problem-solving 

• Familiarity with ITIL processes and CMDB management 

Next Steps 

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. Should you need any further assistance please contact [email protected]