Customer Excellence –Compliance Consultant at ID Medical

SUMMARY OF ROLE

Building and maintaining relationships with Health care professionals New and Existing to ID new and existing to ID 
Medical, predominantly through the collation of and processing of relevant documentation for locum work, both at the start of an assignment and on a continuous basis. 
To process and obtain documentation in line with requirements from NHS (UK National Health Service) framework requirements

To Support Allocated Managers/Exec Consultant with Day-to-day task to ensure a smooth collaboration between the two while Manager/Exec consultant is focusing on booking shifts or managing team

RESPONSIBILITIES

• To manage collating documentation in line with NHS (UK National Health Service) framework requirements for initial assignment through ID Medical and to manage on going compliance.
• Supporting Healthcare Professionals and Recruitment consultants with queries that may arise in regard to
  Compliance documentation, Pipeline HCPS and new HCPS in the allocated data.  
• Managing any task handovers for Recruitment Consultant sickness and annual leave
• Effective internal communications with relevant teams and support of all colleagues and managers; escalating any issues as required in a timely fashion enabling professional resolution.

REQUIREMENTS

• Excellent English, written and verbal, communication skills are essential.
• Excellent attention to detail and organisational skills are essential.
• Minimum2 years of experience in a customer facing role or international voice process is required.
• Previous experience using Microsoft Office (Excel/Word/PPT) and Adobe Acrobat Reader is desirable.

Process - UK Voice Process (Healthcare)

Shift - UK Shift (WFO)

Transport - home pick up & drop (Up to 20 KMs)

Benefits - PF, Mediclaim, Incentives