Scheduling Center Representative at Noble Community Clinics
Noble Community Clinics · Stevens Point, United States Of America · Onsite
- Professional
- Office in Stevens Point
Scheduling Center Representative
Join Our Team at Noble Community Clinics – Making a Difference in Wisconsin for Over 60 Years!
At Noble Community Clinics, our mission is to ensure that everyone—regardless of background or circumstance—has access to exceptional healthcare. For more than six decades, we have been committed to improving lives through integrated primary care, behavioral health, and dental services across Wisconsin.
We believe in creating healthy individuals, strong families, and thriving communities. Our collaborative and compassionate team environment empowers every employee to make a meaningful difference every day.
Position Overview
The Scheduling Center Representative plays a key role in connecting patients with the care they need. This position supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction.
This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.
Key Responsibilities
Schedule patient appointments with clinical providers using Epic and Dentrix software.
Update daily schedules to reflect cancellations, walk-ins, and urgent appointments.
Collect and verify pre-registration and insurance information for new and existing patients.
Coordinate with billing staff to confirm insurance coverage in real time.
Triage incoming phone calls and route them appropriately.
Maintain patient call lists for those Available on Short Notice (ASN) to optimize scheduling.
Schedule procedures after authorization and explain consent requirements as needed.
Communicate effectively and compassionately with patients of diverse backgrounds.
Collaborate with front desk staff to ensure efficient patient flow across clinic sites.
Uphold HIPAA standards and patient confidentiality at all times.
Participate in meetings, training, and quality improvement initiatives.
Qualifications
Education & Experience
High School Diploma or equivalent required.
Minimum of 3 years of experience scheduling appointments in a healthcare or call center environment.
Skills & Abilities
Excellent communication and customer service skills.
Ability to remain calm and professional under pressure.
Strong organizational and problem-solving abilities.
Proficiency with Microsoft Office Suite and experience with EHR systems (Epic or Dentrix preferred).
Ability to work independently and as part of a team.
Bilingual in Spanish preferred.
Why Join Noble?
At Noble, we care for our patients—and we care for our people. We offer a comprehensive total rewards package, including:
Competitive pay and benefits
20 days of PTO annually
401(k) with up to 5% company match
Company-paid short-term disability, long-term disability, and life insurance
Health, dental, and vision insurance
Opportunities for professional development, growth, and cross-training
A mission-driven organization where your work truly makes a difference
Join a team that’s been improving Wisconsin’s health and wellness for over 60 years.
Apply Now
