Preferred Communities Program Coordinator at Catholic Charities

Description

Summary: Under the supervision of the Extended Care Services Program Director, the Preferred Communities (PC) Program Coordinator oversees the daily operations, service delivery, and staff support for the Preferred Communities program. This role ensures that intensive case management services are planned, effective, culturally responsive, and timely, supporting eligible clients in achieving safety, stability, and long-term self-sufficiency. The Program Coordinator provides day-to-day leadership to PC caseworkers, monitors documentation and compliance requirements, assists with direct service when needed, and supports program development, reporting, and community partnerships. This position plays a key role in maintaining program fidelity to federal guidelines, state contracts, and agency quality standards.

Position Responsibilities:

Program Coordination & Supervision

• *Manage workflow, caseload      distribution, and task assignments for PC caseworkers to ensure timely and      high-quality service delivery.
• *Provide ongoing guidance,      coaching, and technical support to staff; elevate concerns to the Program      Director as needed.
• *Assist the Program Director in      developing and delivering staff trainings on documentation standards,      program expectations, trauma-informed care, and intensive case management      practices.

Documentation, Compliance & Quality Assurance

• *Monitor case files regularly      to ensure completeness, accuracy, and alignment with federal, state, and      agency requirements.
• *Review and maintain up-to-date      client files, including intakes, assessments, service plans, case notes,      and all required documentation.
• Support internal and external      monitoring activities; prepare documentation for audits and follow up on      corrective actions.
• Ensure staff follow all      retention policies and adhere to the Code of Conduct, Faith and Moral      expectations, and confidentiality rules.

Program Development & Reporting

• Complete required federal and state program reports, including monthly and semi-annual reports.
• Develop and maintain tracking tools and spreadsheets to monitor client outcomes, services delivered, and program performance indicators.
• Participate in webinars and relevant trainings to stay current on program updates, best practices, and compliance requirements.
• Assist in identifying and developing resources—volunteers, donors, partners—that strengthen program performance and client support.

Direct Client Support

• Provide backup intensive case management services, including field/home visits, when staffing needs or client circumstances require additional support.
• Assist with referrals to internal and external services, ensuring warm handoffs and clear communication with partner agencies.

Community Partnerships

• Support the Program Director in cultivating and maintaining positive relationships with funders, monitoring entities, faith-based partners, and community organizations.
• Participate in community      meetings and collaborations that enhance program awareness and client access to services.

Communication & Team Collaboration

• Maintain regular, clear communication with the Program Director, PC team, and all Refugee Resettlement Services staff.
• Address client or program concerns promptly, documenting and elevating issues appropriately.

Administrative & Operational Duties

• Complete weekly schedules, bi-monthly timesheets, monthly mileage logs, and other administrative tasks as required.
• Participate in professional      development opportunities to expand program knowledge and skills.
• Follow all safety protocols and      exercise precautionary measures to ensure the well-being of clients,colleagues, and self.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team      member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Perform other duties as assigned by the Program Director.

 Competencies: 

 Advocacy

Customer Service

Building Collaboration

Integrity / Honesty

Communication

Results Oriented

Requirements

Minimum Qualifications: 

• Education
  • Bachelor’s degree preferred but not required; or equivalent       of 4 years’ experience in a social service field.
• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance
  • Clean driving record

Minimum Knowledge and Skills: 

• Knowledge and ability to interpret State and Federal Contracts and Grants.
• Knowledge and ability to Interpret Program Manuals and Operational Guidelines.
• Knowledge of client files documentation and record keeping.
• Skilled in using personal computer, various software, email and internet
• A solid grasp of file documentation and record keeping.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem solving skills.
• Ability to work under pressure to meet organizational needs and other deadlines.
• Ability and willingness to work some evening and/or weekend hours as needed.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the  application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.