Sales Solutions Manager at McKesson

Key Responsibilities

• Trusted Advisor responsible for promoting and maintaining McKesson's products, programs and/or services via telephone to current McKesson customers through relationship building. Promote/sell weekly specials, promotions, and new generics.  Meet established monthly goals by maintaining current accounts. Detail, negotiate, and sell products and programs to assigned stores. Detail, prebook, and sell products and programs as assigned by management. Gather, validate, and provide competitive market and price information to management. 

• Partner with Outside Sales Managers by increasing sales volume and program compliance through account penetration, as well as providing support in rebate reports, waivers, price comparison and securing new business. SSM communicates with Outside Sales Manager on a weekly basis to discuss territory. 

• Utilizes strategic probing and analyzes multiple market factors such as, price changes, loss of exclusivity notifications, price comparisons, raw material shortages, customer service level, leakage reports, overstocks, OneStop programs changes, to both anticipate/identify customer problems/needs and recommends appropriate solution to assist customers in formulating strategy and direction. Has the ability to creates unique customer contacts by presenting additional valuable information that directly relates to a customer’s purchase history outside of marketing-generated campaigns. 

• Uses several systems or applications to perform and document customer interaction. Each system is used to help the ISM manage their customer accounts including SAP, SAP CRM, PEGASUS and Salesforce.com, CV, ERMA, Outlook Office Suite 2016, Cisco and McKesson Connect. 

• Keep up to date on industry and product changes by accessing tools and resources such as McKesson Center for Learning, Center for Sales Excellence, FETCH, OneStop Newsletter and Generics Connect SharePoint, Tableau, Verint, McKesson Connect, MyHealthMart.Com, Actionable Compliance Dashboards and other newsletters 

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

4 years degree of equivalent experience in customer support 

Critical Skills

• 2+ years sales, account management or customer service experience 

• Excellent verbal communication skills required 

• Previous sales and/or account management experience required 

• Proficient in MS Office 

• Must not be on any corrective action within the last year 

• 2+ years customer service experience or account management 

• 2+ years of Inside Sales experience 

​

Additional Knowledge & Skills

• Excellent time management skills. 

• Ability to organize and present targeted campaigns to customers over the phone. 

• Demonstrated ability to establish relationships with internal and external customers. 

• Must be self-motivated 

• Demonstrates personal commitment and drive to meet or exceed objectives. 

• Must be able to identify individual customers’ needs and provide solutions based on those needs 

• Must have a demonstrated history of leadership within a team environment 

• Must be a team player and willing to work in a changing environment 

• Pharmaceutical industry experience a big plus 

• Call center experience a plus 

• Ability to maintain knowledge of pharmaceutical industry products, trends and processes 

• Effectively communicate product, price, promotion and procedure information to customers and field sales managers 

• Participate on cross functional process improvement teams 

• Capable of understanding and interpreting data to determine customer needs 

• Self-starter that requires little direction 

• Ability to operate in a fast-paced, dynamic business environment 

• Ability to analyze communications and manage timelines 

• High level of professionalism 

• Problem solving 

• Accountability   

• Customer focused 

• Innovative mindset 

• Flexibility 

• Interpersonal Skills 

Working Conditions

Environment (Office, warehouse, etc.)

• Traditional office environment. 

• Flexibility works schedule based on territory:  Monday thru Friday, 7:00am – 7:00pm CST  

Physical Requirements (Lifting, standing, etc.)

• General Office Demands