IT Help Desk Technician at Clinilabs LLC

Description

JOB SUMMARY

The IT Help Desk Technician will provide operational support for end-user services, including laptop, network, application, and access administration. The IT Help Desk Technician will be involved in hardware and software installs, changes, updates, and problem resolution for the entire Clinilabs user community.  

RESPONSIBILITIES

• Create and maintain laptop images and software installation packages.
• Management and monitoring of incidents, requests, and equipment shipments in the IT ticketing system.
• Install and troubleshoot IT-related hardware and software applications.
• Work with Sponsors to facilitate hardware and software procurement, installation, and troubleshooting.
• Maintain IT inventory for all end-user equipment using Clinilabs' inventory management system.
• Support and investigate problems for any software application used by the company.
• Manage multifunction printer/copiers.
• Creation of knowledge base documentation and user guides.
• Knowledge of and adherence to Clinilabs policies and procedures.
• Vendor management.
• Provide support for the configuration and upkeep of CRU computers.
• Other duties as assigned.

Requirements

• Minimum of three years’ experience in desktop support, network, and system administration. 
• Must have a demonstrable working knowledge of Microsoft Windows 10/11.
• Fundamental knowledge of Microsoft Active Directory and M365 licensing.
• Knowledge and hands-on experience with laptops, desktops, software, and hardware.
• Proven working knowledge of Office 2016/365, Teams, Zoom, Outlook, Google Drive, VPN.
• XLR wiring and AV equipment knowledge is preferable.
• Ability to work independently.
• Must be able to participate and work well in a dynamic team environment.
• Good written and oral communication skills.
• Excellent customer service skills.
• Ability to balance and prioritize multiple requests simultaneously.
• Experience in a life science or medical device company is desirable.
• Strong adherence to process and change management.
• Swing shift (Hours 10 am – 7 pm after initial training period).
• This is an on-site position, with 2 days onsite in NYC a month and as needed for emergencies. Travel paid.
• Minimally, a high school diploma is required.