Fraud Monitoring Specialist at OceanFirst Bank
OceanFirst Bank · Toms River, United States Of America · Hybrid
- Professional
- Office in Toms River
At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.
Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!
ABOUT YOUR ROLE
This position is responsible for the analysis and administration of all fraud-related matters for the bank, utilizing programs used in detecting, preventing, and mitigating fraud; fraud alerts and database maintenance; and internal processes and reports. This position also conducts research and investigations of potential criminal activities and provides support in the execution and management of the Fraud Department's operations and detection software.
This position is responsible for the analysis and administration of all fraud-related matters for the bank, utilizing programs used in detecting, preventing, and mitigating fraud; fraud alerts and database maintenance; and internal processes and reports. This position also conducts research and investigations of potential criminal activities and provides support in the execution and management of the Fraud Department's operations and detection software.
WHAT YOU WILL DO
Conducts account/transaction monitoring utilizing appropriate software, applications, and manual review where necessary to perform fraud analysis. Initiates and manages appropriate mitigation responses and techniques. Reviews alerts and potentially fraudulent activity with applicable departments and initiate account holds and blocks as necessary. Researches account activity, interviews clients and employees, and researches documents and videos, as needed, with minimal supervision.
Investigates crimes of lower complexity involving the institution and its customers, as assigned by the Fraud Manager and/or Sr. Investigator.
Assists with the escalation and reporting of unusual activity to the appropriate business lines.
Conducts weekly Quality Control of all submitted fraud alerts and exports debit card data into the database monthly.
Supports fraud alert threshold optimization through conducting monthly above and below the line testing on various agents to increase efficiency and effectiveness of the analyst team.
Monitors Fraud Team email box and ensure all inquiries and referrals are addressed and all appropriate action items are taken to mitigate potential loss to the bank and/or customer.
Engages in additional assignments as directed by the Fraud Manager.
WHAT WE EXPECT OF YOU
Strong ability to analyze account activity and identify suspicious conduct.
Strong knowledge of Bank fraud detection software/systems.
Knowledge of case management and unusual activity reporting.
Knowledge and understanding of financial crimes and global fraud trends.
Ability to maintain and report on confidential information in an appropriate manner.
Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility and confidentiality.
Strong written, verbal communication, listening, and interpersonal skills.
Demonstrated time management, organizational, planning, and problem-solving skills. Ability to multitask.
Microsoft Office Suite proficiency. Ability to assist with reports, and business correspondence.
Working knowledge of core and other systems utilized by the Bank.
Conducts account/transaction monitoring utilizing appropriate software, applications, and manual review where necessary to perform fraud analysis. Initiates and manages appropriate mitigation responses and techniques. Reviews alerts and potentially fraudulent activity with applicable departments and initiate account holds and blocks as necessary. Researches account activity, interviews clients and employees, and researches documents and videos, as needed, with minimal supervision.
Investigates crimes of lower complexity involving the institution and its customers, as assigned by the Fraud Manager and/or Sr. Investigator.
Assists with the escalation and reporting of unusual activity to the appropriate business lines.
Conducts weekly Quality Control of all submitted fraud alerts and exports debit card data into the database monthly.
Supports fraud alert threshold optimization through conducting monthly above and below the line testing on various agents to increase efficiency and effectiveness of the analyst team.
Monitors Fraud Team email box and ensure all inquiries and referrals are addressed and all appropriate action items are taken to mitigate potential loss to the bank and/or customer.
Engages in additional assignments as directed by the Fraud Manager.
WHAT WE EXPECT OF YOU
Strong ability to analyze account activity and identify suspicious conduct.
Strong knowledge of Bank fraud detection software/systems.
Knowledge of case management and unusual activity reporting.
Knowledge and understanding of financial crimes and global fraud trends.
Ability to maintain and report on confidential information in an appropriate manner.
Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility and confidentiality.
Strong written, verbal communication, listening, and interpersonal skills.
Demonstrated time management, organizational, planning, and problem-solving skills. Ability to multitask.
Microsoft Office Suite proficiency. Ability to assist with reports, and business correspondence.
Working knowledge of core and other systems utilized by the Bank.
