Customer Service Associate - Call Center at Empire Today

Are you ready to grow your career? Empire Today is looking for a Customer Service Associate to join our fast-paced, growth-oriented team.

We are continuing to grow and are looking for talented individuals to join our customer service team in the following states: AL, GA, IN, KS, KY, LA, MS, NH, OK, OH, PA, SC, TN, TX, UT, WI, and WV.

We offer:

• Health benefits with quick enrollment – medical, dental, and vision.
• Hourly pay plus a rewarding bonus structure.
• Paid training.
• Fully remote position.
• A variety of shifts and hours available.
• Engaging team work – recognizing and rewarding your contributions.
• Professional development & career advancement opportunities.

Responsibilities:

• Answer incoming customer service calls.
• Promptly address and resolve customer complaints.
• Communicate with installers, sales representatives, and order entry to resolve customer issues in a timely manner.

Qualifications:

• High School Diploma/GED required.
• Minimum 1 year customer service experience.
• Proficient in MS Word, Excel, and Outlook.
• Valid license to drive locally (or travel) to El Paso office (or other market location) for training or meetings upon reasonable request and notice.                           
• High speed internet is a must to accommodate working remote.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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