Security Agent II at The Westgate Hotel
The Westgate Hotel · San Diego, United States Of America · Onsite
- Professional
- Office in San Diego
The Security Agent II performs all duties of Security Agent I with increased independence and situational awareness. This role may support training of new agents, take lead on incident response, and assist in coordinating security coverage during events or emergencies.
Responsibilities:
- Perform all Security Agent I duties with consistency and minimal supervision
- Lead or assist in response to escalated incidents, emergencies, or investigations
- Provide guidance and informal coaching to Security Agent I team members
- Monitor and document irregularities, access violations, or safety concerns with greater detail
- Support lost-and-found tracking and incident reporting procedures
- Assist with vendor and delivery access, contractor escorting, and badge issuance
- Communicate effectively with management and law enforcement if needed
- Ensure compliance with hotel safety protocols and participate in safety drills
Qualifications:
- Minimum 6 months of hotel, event, or property security experience preferred
- Familiarity with report writing, de-escalation techniques, and surveillance monitoring
- Leadership potential and ability to guide others in high-pressure situations
- Valid California Guard Card required; CPR/First Aid certification preferred
- Strong interpersonal skills and commitment to guest service and safety
