Emergency Medicine Liaison at ApolloMD

Description

ApolloMD seeks an Emergency Medicine Liaison to join the onsite team at Onslow Memorial Hospital, Jacksonville, North Carolina.

The Emergency Room Liaison partners with Emergency Medicine leadership to create an integrated care team focused on patient experience and performance monitoring. Acting as the primary contact between patients, families, and the healthcare team, the Liaison facilitates communication, addresses concerns, and ensures a positive experience. This position requires a friendly and professional demeanor to greet patients, assist with their needs, and provide timely updates on treatment progress. A proactive approach is essential to keep patients informed about any delays or changes, helping to alleviate anxiety during critical times.

As an Emergency Medicine Liaison, it will be important to feel comfortable in a fast-paced clinical environment, talk with patients and their families, converse with the clinical care team, and have a broad understanding of the Emergency Department along with customer service skills.

Qualifications

• Excellent communication and interpersonal skills, with the ability to build rapport with the clinical team, patients, and families from diverse backgrounds. 
• Strong understanding of basic medical terminology and healthcare processes. 
• Ability to work effectively under pressure in a fast-paced environment. 
• Strong problem-solving and conflict-resolution skills to address patient concerns and complaints effectively. 
• Attention to detail and ability to maintain accurate documentation. 
• Able to be proactive, challenge the status quo, and suggest changes and improvements to existing processes and procedures.
• Ability to work independently.
• Knowledge of Microsoft Office Suite (Microsoft Word, Excel, PowerPoint) and basic computer skills