Fraud and Deposit Services Manager at PIEDMONT FEDERAL SAVINGS BANK
PIEDMONT FEDERAL SAVINGS BANK · Winston Salem, United States Of America · Onsite
- Senior
- Office in Winston Salem
Job Details
Job Location: Home Office - WINSTON SALEM, NC
Position Type: Full Time
Salary Range: Undisclosed
Description
| POSITION SUMMARY |
| The Fraud and Deposit Services Manager is responsible for overseeing the day-to-day operations and strategic oversight of fraud prevention, check in-clearing and debit card programs. This role ensures quality control reviews, operational efficiency, regulatory and risk mitigations while delivering excellent service to internal teams and clients. Lead fraud detection and investigation efforts, coordinate with law enforcement and external partners and implement best practices to safeguard the Bank's assets. |
| PRIMARY ACCOUNTABILITIES |
| High Essential |
| Provide exceptional customer service both internally and externally and serve as a role model to staff. |
| Manage daily back office operations, to include, but not limited to: in-clearings, electronic image cash letter files to and from the Federal Reserve, debit card issuance and reporting , Mobile Banking, Bill Pay, Person-to-Person payments and check adjustments. |
| Manage quality control and review of documentation for clients and accounts. |
| Serve as a key liaison between Operations, Compliance and client facing teams, ensuring a timely and thorough response to fraud incidents while supporting a culture of fraud awareness and prevention. |
| Work with fraud victims and suspect transactions to provide best outcome for the Bank and clients. This would include all areas of fraud including checks; online banking; cards; ACH; Wires; etc. |
| Train internal staff on fraud prevention practices and red flag indicators. |
| Complete quarterly and annual check-ins with members of the deposit team. |
| Review and complete incoming and outgoing wires as needed. |
| Review and complete any monthly or quarterly reports as required. |
| Assist on new projects, services and technology specifically for department responsibilities. |
| Manage legal correspondence and research - liens, garnishments, and levies. |
| Regularly attend work at Piedmont's place of business during regular business hours. |
| Low Essential |
| Ensure all procedural documentation has been created for new technology and documentation for the current products stays updated and accurate. |
| Train on any new technical products that are part of the Operations and Deposit areas |
| Assist branch teammates with client issues related to consumer deposit accounts |
| Research and resolve client inquiries. |
| Non Essential |
| Other duties, as assigned |
| Cross train and back-up others, as assigned |
| EDUCATION |
| 2 yr. College diploma or equivalent work experience |
| RELATED EXPERIENCE |
| Five + years bank operations experience |
Qualifications
| QUALIFICATIONS: GENERAL KNOWLEDGE, SKILLS, AND ABILITIES |
| Must be able to train, coach, and answer questions from those at lower mastery levels around: |
| Accuracy/Attention to detail |
| Communication including verbal, written, listening, face to face, telephone, or email |
| Conflict management |
| Interpersonal skills |
| Office machine operation |
| Must be able to identify issues with application of the following subjects, develop solutions, and implement improvements: |
| Problem solving skills including analysis, research, interpretation, and recommendations |
| Must be able to apply the following principles and processes to day-to-day functions: |
| Collaboration/Teamwork/Multitask work environment |
| Decision making/independent judgment |
| Technical lead style/skill characterized by: “servant leader” orientation, accessible, supportive, developmental, ethical, positive, and a role model. |
| Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects |
| QUALIFICATIONS: PIEDMONT KNOWLEDGE, SKILLS, AND ABILITIES |
| Must be able to apply the following principles and processes to day-to-day functions: |
| Customer Care Associate exposure |
| Fluent in fraud review and prevention strategies |
| Deposit administration - Deposit, Time Deposit, Checking and IRA |
| Deposit transaction - Deposit, Time Deposit, Checking and IRA |
| Must be aware of the following general principles and operations; not expected to fully function in the area: |
| Mutual concept of corporate governance |
| QUALIFICATIONS: TECHNICAL KNOWLEDGE, SKILLS, AND ABILITIES |
| Must have a minimum of 5 + years banking operations experience; 2 + years management experience; debit card rules and regulations; understanding of fraud; knowledge of deposit account setup; Microsoft Office; 3DSecure. |
| Check clearing processes and adjustments; online banking, treasury services and ACH processing experience is a plus |
| CONTACTS |
| Auditors, internal or external |
| Direct Client contact/service |
| Local law enforcement |
| Attorneys |
| Financial institutions |
| Government agencies |
| Regulators/Examiners |
| Managers and senior management |
| Vendors/potential vendors and service providers |
| WORKING CONDITIONS/PHYSICAL REQUIREMENTS |
| This job is conducted in an office work environment, and is generally sedentary but may require walking at times. Most of this position's duties require use of a computer. Some travel via car or air, and evening/weekend work may be required. Incumbent must meet the following physical requirements with or without reasonable accommodation: a. Use hands to manipulate, handle, feel, and control items or equipment; b. Walk, bend, kneel, and reach; c. Lift up to 25 pounds, using all safety precautions; d. Stand and/or sit for long periods of time; e. Talk, hear, and communicate with clients and coworkers in English; f. See and be able to read, write, and interpret documents written in English. |
| Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. |
| Piedmont Federal Deposit Bank is an Equal Opportunity Employer - Veterans/Disabled. |
