Quality Assurance Data Specialist at Sacred Circle Healthcare
Sacred Circle Healthcare · Salt Lake City, United States Of America · Onsite
- Junior
- Office in Salt Lake City
As an entity of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare.
Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place!
Sacred Circle Healthcare is seeking a full-time Quality Assurance Data Specialist for SLC, Utah.
General Summary of Duties: The Quality Assurance Data Specialist collects, compiles, enters, and analyzes education and document control system (System) data, metrics, records, and applies this data and records management to assist Quality in relation to functions including customer service communications, answer and troubleshoot system questions, system training, maintaining system.
| |
Reports To: | Quality Assurance Director |
Department: | Quality Assurance |
Business Unit: | Quality |
Patient Care: | No |
Worker Status: | Full-Time, Salary |
Benefits Eligible: | Yes |
Hours Per Week: | 40 |
Work Schedule: | To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements. |
Schedule Type: | 8 Hour shifts |
Job Family: | TBD |
Location: | Salt Lake Main Clinic |
Supervisory Responsibilities: | None |
Major Responsibilities/Tasks:
- Be a main point of contact for the Education and Document Control System (System), including customer representative communications, and e-mails.
- Keep up to date with System Newsletters, User Manuals, Software Updates, online training offered etc.
- Maintains accurate and up-to-date System files, records, and documentation.
- Perform testing and verification when changes are made to the system.
- Answer and troubleshoot any System user general questions, password resets, course download issues, document assignment-related issues, etc.
- Coordinates and assists with the maintenance of the System, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules
- Contact System Support as needed, submit trouble tickets and track ticket status.
- Work with Policy Coordinator and other team members regarding:
- Uploading and assigning new and revised documents to the System users.
- Assign documents in the System to the new hires prior to starting.
- Tracking document process status such as new drafts, new revisions, published, expiration dates, versions, and notifying designated staff of document status changes as needed.
- System Training new hires and current staff.
- Maintaining and tracking user access in the System.
- Assisting in assignment and/or tracking completion of Education Courses, including BLS course assignments.
- Assisting in tracking the completion of documents assigned to staff to read/accept.
- Assist in uploading/maintaining safety data sheets in the SDS Module
- Maintain custom System courses for dept heads.
- Attend meetings as assigned.
- Maintains the integrity and confidentiality of the System files and records.
- Performs periodic audits of the System files and records to ensure that all required documents are collected and filed appropriately.
- Assists with the preparation of data reports and summaries.
- Ensures compliance with data privacy regulations and best practices.
- Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures.
- Practices and adheres to the Code of Conduct and Mission and Values Statements.
- Performs related work as required and all other duties as necessary or assigned. Maintains high ethical standards and compliance with standards, rules and regulations.
Minimum Requirements:
EDUCATION: | Associate degree in related field or equivalent education and experience. |
EXPERIENCE: | 1+ years of technical support experience |
CERTIFICATION/ LICENSE: |
|
Other: |
|
Preferred Requirements:
EDUCATION: |
|
EXPERIENCE: | 1+ years experience with MedTrainer 1+ years of customer support experience 1+ years of Microsoft Suite experience preferred |
CERTIFICATION/ LICENSE: |
|
Other: | Experience working with the Native American community. Experience working in a healthcare setting. |
KNOWLEDGE, SKILLS, & ABILITIES:
- Possess strong project management, multitasking, and organizational skills, along with a keen attention to detail.
- Analytical and problem-solving skills.
- Must possess strong reading skills in order to remain up-to-date on program updates, user manuals, and other content as needed.
- Ability to work independently and to prioritize and organize workloads.
- Strong communication, active listening, and collaboration skills to effectively work with the Quality Assurance team and other staff members as needed.
- Time management skills.
- Technical knowledge and troubleshooting skills.
- Demonstrates a strong ability to review and incorporate feedback while adapting to new suggestions or changes regarding program updates, evolving workflow procedures, and other tasks as required.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn computer applications.
Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference to qualified American Indian/Alaskan Native Applicants
