Business Operations Analyst at BALL HORTICULTURAL COMPANY

Description

Darwin Perennials is seeking a proactive and detail-oriented professional to deliver high-level operational support to the Operations Manager, General Manager, and internal teams. This dynamic role involves managing essential functions such as reporting, supplier coordination, and specialized tasks, while serving as a key liaison across Ball departments. The ideal candidate thrives in a collaborative environment, excels at solving business challenges, and consistently delivers outstanding customer service. This position plays a vital role in ensuring operational continuity, streamlining communication, and driving strategic initiatives forward.

Responsibilities and Duties

• Program Management – Lead the annual renewal and execution of vegetative programs, including pricing, material updates, and assortment management. Ensure timely and accurate setup to support seamless customer ordering and invoicing.
• Royalty Management - Oversee the maintenance of customer royalty records in SAP, ensuring data integrity. Investigate and resolve customer inquiries related to royalty deferrals and invoicing.
• Provide analytical reporting, project coordination, and team support to Darwin Perennials. Serve as a backup for customer service and inventory functions, contributing to overall team agility and effectiveness.
• Foster strong relationships with suppliers, sales representatives, and internal/external customers through timely, accurate, and friendly communication. 
• Support strategic partnerships and maintain alignment between West Chicago and Darwin Colombia teams.

Requirements

• Bachelor’s degree or equivalent experience in vendor relations, sales and/or horticulture required.
• A minimum of 3-5 years of customer service, operations or vendor relations experience is preferred.
• Proficient in SAP, PBI and Excel - PC knowledge to include MS Word, Excel and Outlook preferred.
• Excellent verbal and written communication skills with the ability to develop and maintain relationships with internal and external stakeholders. 
• Ability to analyze data to make determination, coupled with strong numerical computation, analytical and problem-solving abilities.
• Highly organized with strong attention to detail and proven ability to take various pieces of information, organize them and draw conclusions.
• Ability to understand the larger supply chain picture, make appropriate decisions and recommend changes based upon that knowledge and judgment.
• Ability to manage different opinions and requests while striving for continual improvement.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Ability to sustain up to a 10% overnight travel schedule as required.

Physical Requirements

• Ability to sit/stand up to 100% of the day  
• Ability to use hands/fingers up to 100% of the day

Salary: 70-85K

Our promise to you: 

Ball is a global leader in horticulture: we develop, produce, and sell plants around the world. Our vision is to color the world through our customers. We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.
 

• In addition to this we provide a comprehensive Total Rewards package that includes:  
• Medical, dental, life and long-term disability insurance 
• 401k/Profit Sharing Retirement Plan 
• Paid time off benefits including vacation and holidays 
• Tuition assistance 
• Employee Assistance Program and Positive Health program