Site Manager at Apartment Services, Inc.

Site Manager
Self Storage One/Apartment Services, Inc. – Westminster, MD
Full-Time | Travel Between Properties May Be Required | Some Weekend Availability

Job Overview:

Apartment Services, Inc. is seeking a dependable and organized Site Manager to oversee the daily operations of one of our self-storage offices. The Site Manager is responsible for ensuring exceptional customer service, maintaining property condition and security, managing payments and auctions, and supporting corporate reporting and communication.

Key Responsibilities:

• Oversee daily site operations, including opening and closing procedures, auctions, administrative tasks, and corporate reporting
• Greet and assist customers with rental payments, service requests, and general inquiries
• Maintain open communication between the site, service, and corporate staff to ensure teamwork and efficiency
• Inspect the property and grounds regularly to ensure cleanliness, functionality, and security
• Create service requests as needed after inspecting buildings and vacant units
• Ensure all security systems are functioning properly
• Process payments and complete administrative tasks such as filing paperwork and client invoices
• Manage U-Haul operations and maintain all related services
• Maintain the highest level of readiness for all unit types across the site
• Exhibit a professional and approachable demeanor with customers and staff
• Suggest and implement approved marketing or discounting strategies to improve occupancy
• Manage the unit vacate and inspection process
• Coordinate with local law enforcement or courtesy patrol as needed for security concerns
• Maintain and reconcile the site’s petty cash fund
• Oversee delinquency management in accordance with company policies
• Ensure full compliance with Maryland State auction guidelines, including the sale of goods
• Perform other related duties as assigned

Qualifications:

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficient with Microsoft Office Suite or similar software
• Basic math, reading, and writing skills
• Professional appearance and demeanor at all times

Requirements:

• Five years of self-storage experience preferred
• Valid driver’s license required
• Reliable contact information (phone number and email address) required
• Ability to sit at a desk and work on a computer for prolonged periods
• Ability to lift up to 15 pounds occasionally
• May be required to travel to other self-storage properties as needed
• Flexibility to work weekends or company events when required

Benefits Offered:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) with Company Match
• Life Insurance
• Short- and Long-Term Disability Coverage
• Transportation Allowance
• Rental Discount Program (details provided at interview)