- Professional
- Office in Kent
The Carter Lumber Market Collection Manager is responsible for managing a market portfolio (of $200M - $500M annual revenue) to meet cash flow targets while mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.
- Collect accounts receivable for assigned market. Drive collection of AR and regularly achieve DSO, cashflow and % current targets.
- Meet cashflow targets through direct involvement with customers and internal resources (credit, field and sales leadership), focus on fostering positive long-term payment relationships and cultivating win/win solutions
- Serve a liaison between market business leaders, corporate credit resources and customers - assist with difficult customer accounts and take the lead on escalated AR issues
- Monitor exposure relative to credit limits, manage credit hold queue and related process
- Enforce credit policy and expectations in local markets
- Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships
- Utilize the Get Paid credit module integration to enhance productivity and maintain collection notes
- Monitor and maintain Lien/Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances
- Negotiate and secure arrangements for payment with delinquent accounts
- Work closely with Credit Legal Team to quickly identify, escalate, and secure at risk balances
- Represent Carter Lumber with local credit industry groups/NACM
- Troubleshoot discrepancies, missing information, and billing disputes to resolution
- Perform other duties as assigned
- In office role
- $60k-$90k
EXPERIENCE/EDUCATION:
- Bachelor’s degree in Business, Accounting or related field or 5+ years leading accounts receivable efforts of mid-sized market ($100M - $300M in revenue) and preferably in the construction/supply industry
- CBA, CBF or CCE certification desirable
- Strong understanding of construction contracts and standard project money flow
- Extensive knowledge of construction mechanics lien/ bond laws and regulations of states in assigned market and negotiation of conditional and unconditional lien waivers
- Basic accounting and finance knowledge is required
SKILLS:
- Demonstrated proficiency working with Microsoft Word, Excel, and Outlook
- Ability to communicate effectively across varying audiences and gain consensus
- Exercise good independent judgment & discretion, can make decisions and articulate reasoning
- Takes ownership and accountability for results
- Prioritizes and adheres to established deadlines
- Quickly identifies and resolves issues, knows when to “raise the flag” to escalate issues
- Excellent verbal and written communication
