- Professional
- Office in Toronto
Who We Are:
At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level; whether it’s cash, check, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 26,000 schools across North America trust KEV to manage over $4 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. It’s how we help schools stay compliant, reduce risk, and focus on what matters most, student success.
Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K–12 in a world of tighter budgets, rising scrutiny, and fast-changing tech. We’re headquartered in Toronto, with offices across North America.
If you’re excited by the idea of building tech that protects schools, empowers finance teams, and improves education through better systems, KEV is the place for you.
About the Role
The Customer Support team is integral to KEV’s success, driving customer satisfaction through collaboration and expertise. We partner across the organization to deliver exceptional service and foster a culture of accountability and creativity.
We are looking for a Customer Support Specialist to join our growing team. In this role, you will be responsible for serving as the primary point of contact for customers needing help with SchoolCash solutions. You will work closely with the Support, Product, Payments, and Implementation teams and contribute to quick and effective resolution of customer issues. The ideal candidate is detail-oriented and has experience in customer support, school business operations, or accounting-related roles.
This role is offered as a 12-month contract position, with the possibility of extension based on business needs and performance.
How You’ll Contribute
- Serve as the primary point of contact for customers needing help with SchoolCash solutions — ensuring customer satisfaction and efficient issue resolution.
- Investigate, troubleshoot, and resolve customer issues related to payment processing, reporting, accounting workflows, and configuration — driving operational efficiency.
- Talk clients through a series of actions, either via phone, email, or chat, to identify root causes and deliver solutions — enhancing customer experience.
- Diagnose and resolve both functional and technical issues, escalating complex cases as needed — ensuring timely and effective problem resolution.
- Document findings and solutions clearly in tickets, knowledge base articles, or internal notes — contributing to knowledge sharing and process improvement.
- Collaborate with internal teams (Support, Product, Payments, Implementation) to ensure quick and effective resolution of customer issues — fostering cross-functional alignment.
- Guide customers in the correct use of SchoolCash features to improve efficiency and accuracy in their daily work — enhancing user adoption and satisfaction.
- Participate in process and knowledge improvements by suggesting updates based on recurring customer feedback — driving continuous improvement.
- Maintain ownership of issues until resolution, ensuring follow-up and customer satisfaction — building strong customer relationships.
Who You Are
- 2–4 years of experience in customer support, school business operations, or accounting-related roles.
- An understanding of accounting principles such as reconciliation, deposits, journal entries, and reporting.
- Experience working in or supporting K-12 school or district environments is strongly preferred.
- Proven ability to diagnose issues, think analytically, and apply logical problem-solving.
- Strong communication skills; able to explain accounting and system concepts clearly to users at all levels.
- Empathy and patience when assisting customers under time-sensitive conditions.
- Ability to prioritize and manage multiple cases at once while maintaining attention to detail.
- Familiarity with SaaS applications, financial software, or payment platforms is an asset.
- Bachelor’s degree or diploma in accounting, business administration, or related field, or equivalent work experience.
- Conversational level Spanish (verbal and written) is nice to have.
Why You’ll Love Working at KEV
- Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.
- The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters.
- Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.
- Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.
- Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.
What We Offer
- Competitive compensation – We believe in rewarding great work with fair, competitive pay.
- Meaningful benefits– Because your well-being matters, both at work and at home.
- Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
- Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week.
- Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
- Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food.
Visit our website for more information and details about working at KEV.
