Field Resource Operations Associate at Essintial Enterprise Solutions

Description

Description 

Our Field Service Organization provides support to all departments at Essintial, we interface our field technicians to the customer sites. The ideal candidate should excel in organization and communication, with a background in the computer/IT, cabling, or electronics sector. Proficiency in data entry and Microsoft Office is essential, alongside the ability to work autonomously and collaboratively in a fast-paced IT environment. Flexibility in working hours during peak times is also a key requirement.   

This is not remote, this is an onsite position with your team, dress code business casual. 

Responsibilities 

Support IT data entry with a focus on accuracy and efficiency for all tech-related administrative tasks.  

Assist in recruiting, interviewing, and placing candidates in IT related tasks. 

Manage and maintain IT-related spreadsheets and scheduling, including data entry, updating, and retrieval.  

Coordinate and schedule IT meetings, tech appointments, and engage with project teams. 

Deliver exceptional IT customer service to both tech clients and candidates.  

Communicate with company Field Service Technicians by phone and email 

Prioritize and assign resources efficiently to optimize technician schedules and meet operational goals. 

Utilize internal tools, spreadsheets, and dispatching systems to identify and assign available technicians based on service requirements and geographic location. 

Monitor the status of open service events and provide updates as needed. 

#EES25

Requirements

Qualifications 

Strong work ethic, a positive attitude, and ability to dress in business casual 

Associates degree, certificate or equivalent experience required 

Strong knowledge of Microsoft Office Suite, including Excel and Word. 

IT / Field resource management a plus 

Call center/Dispatch or project management skills a plus 

Experience in computer, electronics, or structured cabling preferred. 

Excellent organizational skills, with high attention to detail. 

Strong communication and interpersonal skills, with the ability to interact with diverse stakeholders. 

Ability to work independently and lead a team to handle multiple tasks simultaneously. 

Strong problem-solving and ability to prioritize tasks throughout the day. 

Flexibility and adaptability to handle changing priorities and responsibilities.