Lead Service Delivery-IT at Jupitermed

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education: High school graduate or equivalent

Experience / Qualifications
Five (5) years in an IT environment with experience in managing at team of technicians. Two (2) years of Healthcare IT experience preferred. Worked in an IT department with knowledge of integrated systems, technologies, and support services. Advanced Microsoft Office skills, including MS Project, SharePoint, Teams and O365. Strong interpersonal, communication and organization skills required. Knowledge of information systems, security services, and infrastructure required. Developing and implementing processes for collecting data from clients on their satisfaction with service delivery. Working with staff members to develop new policies or procedures to improve service delivery efficiency. Identifying and analyzing problems in service delivery processes that may hinder the success of other departments within the organization.
Coordinating with other departments, to ensure that all necessary information is available for effective decision making.
Providing leadership to the department by serving as a liaison between staff members and upper management.
Responding to user inquiries or complaints in a timely manner to ensure user satisfaction. Leading departmental meetings to discuss customer feedback and identify solutions to problems.
Reviewing customer feedback to identify trends or patterns that may require further investigation. Conducting internal audits to ensure that policies are being correctly applied in all cases. Ability to work independently with minimal supervision.

Position Summary
The Lead Service Delivery position is responsible to manage a team of 4-5 elbow support field engineers - support for desktop/elbow support at the end user location (most of the work will be the main hospital but there are a few other locations nearby, ie., amb surgical center, professional dr. bldg. Skills to manage the relationship with the end users, with our help desk partners Cerecore. Candidate will provide IS support to assist Field Engineers and work in the on call rotation. Coordinate support between third-party support vendors and end users. Candidate will have service now background. Preferably someone local, 4–6-month contract as a consultant onsite. Must live or be willing to relocate to Jupiter. Candidate will work onsite at JMC 5 days a week. Most work will be performed from hospital main location but must visit the other remote sites to work with their team (all close locations). Willing to pay expenses during the consultant phase if the resource needs to be on-site. Perform other duties as assigned.

Team Member CompetenciesEstablishing RelationshipsBuilds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.Peer SupportProvides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating OthersFosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. Demonstrating Emotional IntelligenceExercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.Acting with IntegrityInteracts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.Being a Champion for Change and InnovationSupports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.Communicating EffectivelySpeaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.Promoting Diversity and InclusionTreats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge’s bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.Physical RequirementsFrequently required to sit for long periods (>1 hour), to bend, to answer/use telephone, lift 5 to 30lbs., to hear/speak in person, on the phone and is exposed to noise. Constantly required to operate computers, to use overall vision, reading/close-up work, peripheral vision, to display dexterity through handling, grasping, feeling, fingering, to lift 5lbs. or less, to concentrate, make decisions, have public contact, deal with stressful situations. Occasionally required to travel to different campuses, to reach, lift more than 30 lbs,Threshold RequirementsThese threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program Maintenance of required professional licensing and/or certification(s). Apply Now