Quality Assurance Technician at Accelentertainment

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description:

The Warehouse Technician is tasked with cleaning, repairing, troubleshooting, moving, disassembling, reassembling, and preparing gaming, amusement, and related equipment for field deployment or decommissioning in accordance with Accel Entertainment and Illinois Gaming Board specifications. This work will be performed primarily in a climate-controlled warehouse under the direction of a warehouse manager.

DUTIES AND RESPONSIBILITIES

• Move Video Gaming Terminals (slot machines), Ticket Redemption Machines, Automatic Teller Machines, Amusement Devices, and associated equipment between transport trucks, warehouse storage, and equipment preparation areas
• Disassemble obsolete or damaged equipment, then test and clean removed parts
• Inspect, test, troubleshoot, clean, and perform repairs on electronic gaming devices, Ticket Redemption Machines, Automatic Teller Machines, Amusement Equipment, machine parts, and associated equipment
• Install and remove locks on video gaming terminals, Ticket Redemption Machines, Automatic Teller Machines, and Amusement Devices
• Identify and communicate inventory needs for equipment to ensure minimal downtime and quick turnaround of product
• Observe all safety regulations and reports unsafe conditions to management
• Follow all department, company, and state policies and procedures

QUALIFICATIONS

• 2 years of electronic technical training preferred
• Must be able to obtain a DOT Certification
• 2 years of slot technician/video gaming terminal, ATM, or amusement equipment experience, including installation, maintenance, and repair of electronic systems and equipment preferred
• Must demonstrate an ability to understand basic electronic theory and mechanics
• Proficient in the use of hand tools, power tools, test equipment, and instruments
• Able to obtain forklift certification and use non-powered dollies, pallet jacks, and hand trucks
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• At least 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Continually required to utilize hand and finger dexterity, including use of a keyboard
• Frequently required to lift/push weights up to 100 pounds
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Exposure to hot and/or humid conditions and moving mechanical parts
• Noise level in the work environment is usually moderate

#AEGAMING

Base Pay Range:

$20.00-$22.00

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.