AllCare Primary and Immediate Care - Behavioral Health Coordinator (Full-Time) - Rockville, MD (In-Person) at AllCare Primary and Immediate Care

Behavioral Health Coordinator 

Location: Rockville, Maryland

Department: Population Health / Integrated Care
Reports To: Desirae Foreman

About Us  

Comprehensive Primary Care (CPC) is a growing group of 11 office locations providing high-quality primary care across Northern Virginia, Eastern Maryland, and Washington, DC. We've served our communities for years—and in many cases, decades—by combining compassionate, patient-centered care with a modern approach to medicine.  

Our team values collaboration, innovation, integrity, and accountability. We offer a supportive, inclusive work environment with opportunities for professional growth. 

Position Summary 

The Behavioral Health Coordinator plays a key role in integrating behavioral health services within the primary care setting. This position supports providers and care teams by coordinating referrals, tracking follow-up care, and ensuring patients receive timely access to behavioral health support. 

Serving as a bridge between patients, primary care providers, and behavioral health specialists, the coordinator enhances access, continuity, and quality of care while supporting population health and integrated care initiatives. The schedule for this position is Monday- Friday 7:00 AM - 3:30 PM.

Key Responsibilities: 

• Coordinate behavioral health referrals generated by primary care providers, ensuring timely scheduling and follow-up. 
• Conduct patient outreach to encourage engagement in therapy, psychiatry, or counseling appointments. 
• Communicate effectively with primary care providers regarding patient barriers, follow-up needs, and care progress. 
• Document and maintain all outreach, communication, and coordination activities accurately in the electronic health record (EHR). 
• Track completion of behavioral health visits and report outcomes to support quality improvement initiatives. 
• Provide education to patients and staff about available behavioral health services and community resources. 
• Support care management and population health initiatives by identifying patients in need of behavioral health interventions. 

Qualifications: 

• Education: High school diploma or equivalent required; additional education in psychology, social work, or healthcare preferred. 

Experience: 

• Minimum of 1–2 years of experience in healthcare, case management, or behavioral health coordination. 
• Experience in a primary care or integrated care environment is strongly preferred. 

Skills: 

• Excellent communication and interpersonal skills with the ability to build trust and rapport. 
• Strong organizational and documentation abilities. 
• Proficiency in EHR systems and Microsoft Office Suite. 
• Knowledge of community behavioral health resources and referral processes. 

Core Competencies: 

• Patient-Centered Care: Demonstrates empathy, active listening, and cultural sensitivity. 
• Collaboration: Works effectively with primary care providers, medical assistants, and behavioral health specialists. 
• Accountability: Takes ownership of patient follow-up and documentation accuracy. 
• Continuous Improvement: Contributes to enhancing care coordination of workflows and integrated care processes. 
• Cultural Sensitivity & Health Equity: Recognizes and addresses social determinants of health that impact care access and engagement.