Cafe Food & Beverage Manager at Black Oak Casino Resort

      Essential Responsibilities and Duties:  (Specific areas of responsibility including, but not limited to)

• Directs and organizes the activities of the department team in order to maintain high standards of product quality, presentation, creativity, consistency and service.
• Ensures the highest level of guest service is provided by all department Team Members. Plans and administers a training and development program within the department.
• Provides coaching and counseling in an open communication environment, monitors performance and conducts necessary Team Member conversations, discipline, and/or termination when appropriate.
• Develops, implements and monitors effective control of product, equipment and labor costs.
• Understands the proper ordering practices and works closely with purchasing department and outside vendors to ensure adequate product levels while maintaining correct costs and maximizing revenue growth.
• Responds promptly and effectively with internal and external Guests, some of whom may require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Understands, follows, and enforces all Hospitality policies and procedures approved by Black Oak Casino Resort.
• Ensures compliance with all IRS Tip Reporting requirements.
• Communicates with management, peers and subordinates in a professional, positive and consistent manner.
• Communicates both verbally and in writing to provide clear direction to Team Members.
• Conducts regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company-scheduled communication meetings and training classes.
• Implements new offerings and promotions, such as holiday and special event promotions.
• Ensures all Team Members are trained and current with Black Oak Casino Resort’s Responsible Alcohol Service Program and that the department adheres strictly to all State ABC requirements.
• Performs other related duties as assigned.

Mandatory Requirements:  

• Must be at least 21 years of age or older.
• Must possess a high school diploma, G.E.D. or equivalent. 
• Must possess a Bachelor’s degree in hospitality or an equivalent combination of education and previous experience.
• Must have a minimum of three years of supervisory experience in a hospitality, resort or casino operation with an emphasis on full service food and beverage department/outlet.
• Familiarity with Eatec purchasing/inventory system and POS procedures (InfoGenesis platform) preferred.
• Must complete ServSafe and Responsible Alcohol Service certification or have proof of current certification. 
• Must be computer literate. Proficient knowledge of Microsoft Office Suite is required.
• Must have excellent safety and sanitation skills.
• Must possess demonstrated organizational, planning, time management and leadership/team building skills.
• Must be articulate and possess a professional appearance and demeanor.
• Must be able to multi-task and handle stressful situations in a fast-paced, often crowded/noisy environment.
• Must be able to exercise judgment on an independent basis and make quick decisions based on established company standards, policies and procedures.
• Must be able to obtain a valid gaming license.
• Must be able to pass a mandatory drug test.
• Must provide evidence of employment eligibility in the U.S.

Physical Demands:

• Must be physically able to perform all job requirements.
• Must be able to lift 25 lbs. and more with assistance.

Work Environment:

• Must be able to work in a non-smoke free environment.
• Must be able to work in a noisy environment.
• Must be able to work outside in all weather conditions.
• Must be able to work all shifts, weekends, holidays, and special events.