LIHTC Admissions & Occupancy Specialist at Tohono O'odham Ki Ki Association

Position Title: Low Income Housing Tax Credits (LIHTC) Admissions & Occupancy Specialist

Department: Operations

Reports To: Residential Services Manager

Exempt / Non-Exempt: Exempt

Summary:

Under general supervision, the LIHTC Admissions & Occupancy Specialist is responsible for ensuring LIHTC low rent resident and homeownership compliance with all terms and conditions of the rental lease and the homeownership agreements.  The incumbent is the primary point of contact for residents of the housing authority’s rental units and homeownership units.

Essential Duties and Responsibilities:

• Ensures compliance with all applicable program requirements for the residents.

• Maintains documentation of all contacts with residents; by phone and/or in writing.
• Maintains accurate, up-to-date files on each resident in her/his inventory; performs annual reexaminations of all assigned residents, verifies all information provided, recalculates payments, notifies resident of changes.
• Initiates termination procedures of those residents in noncompliance with the annual re-certification requirements.
• Attends meetings/conferences with local agencies, civic organizations, and HUD including workshops and training, etc. pertaining to the Residential Service Department.
• Ensures timely submission of all documents required by the programs.
• Provides presentations on different subject regarding housing, such as but not limited to cleaning, budgeting, fire safety.
• Prepares and presents presentations to Districts and communities.
• Performs home visits as needed.
• Attends substantial number of evening and weekend meetings.
• Performs other related tasks as assigned.

Minimum Qualifications

• High school diploma or GED required; Associate’s degree in business, social services, or a related field preferred
• Two (2) years of experience in housing programs, property management, case management, or compliance-related work
• Strong knowledge of housing program requirements (e.g., HUD, homeownership, rental assistance); knowledge of LIHTC is a plus
• Strong oral and written communication skills, including the ability to prepare reports and correspondence
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Ability to interpret and apply program regulations consistently
• Excellent organizational and time-management skills, with strong attention to detail
• Valid driver’s license and reliable transportation
• Ability to work independently, handle confidential information, and maintain professionalism

Preferred Qualifications

• Certification in Low Income Housing Tax Credit (LIHTC) or other affordable housing programs

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competency: 

• Analytical
  • Synthesizes diverse information;
  • Collects and researches data;
  • Uses intuition and experience to complement data;
• Oral Communication
  • Listens and gets clarification; Responds well to questions;
  • Participates in meetings.
• Team Work
  • Balances team and individual responsibilities;
  • Exhibits objectivity and openness to others’ views;
  • Gives and welcomes feedback;
  • Contributes to building a positive team spirit.
• Written Communication
  • Writes clearly and informatively;
  • Edits work for spelling and grammar;
  • Presents numerical data effectively;
  • Able to read and interpret written information
• Quality Management
  • Prioritize and manage multiple tasks.
  • Looks for ways to improve and promote quality;
  • Applies feedback to improve performance;
  • Monitors own work to ensure quality;
  • Demonstrates accuracy, timeliness and thoroughness.
• Ethics
  • Treats people with respect;
  • Keeps commitments;
  • Works with integrity and ethically;
  • Upholds organizational values;
  • Follows policies and procedures.
• Planning/Organizing
  • Prioritizes and plans work activities;
  • Uses time efficiently;
  • Plans for additional resources;
  • Sets goals and objectives.
• Professionalism
  • Follows instructions and responds well to management direction;
  • Reacts well under pressure;
  • Maintains confidentiality;
  • Treats others with respect and consideration regardless of their status or position;
  • Accepts responsibility for own actions;
  • Follows through on commitments.
• Language Skills
  • Ability to read and interpret documents such as policy and procedure manuals.
  • Ability to write reports and correspondence;
  • Ability to speak effectively before groups of employees of organization.
  • Ability to compose business correspondence
  • Ability to effectively present information and respond to questions from groups of directors, managers, customers, clients, and the general public.
• Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;
  • Ability to deal with problems involving several variables in multiple situations.
• Computer Skills
  • Knowledge of and the ability to use Microsoft Excel, PowerPoint Word software in a MAC environment
• Problem Solving
  • Identifies and resolves problems in a timely manner;
  • Gathers and analyzes information skillfully;
  • Works well in group problem solving situations;
  • Uses reason even when dealing with emotional topics;
  • Asks for and offers help when needed.
• Customer Service
  • Manages difficult or emotional customer situations;
  • Responds promptly to customer needs.
• Interpersonal Skills
  • Able to take initiative, resourcefulness; experience as a “self-starter”
  • Able to work independently
  • Able to conflict resolution, consensus building and intuitive listening
  • Focuses on solving conflict, not blaming;
  • Keeps emotions under control;
  • Listens to others without interrupting.
• Motivation
  • Demonstrates persistence and overcomes obstacles.
• Adaptability
  • Adapts to changes in work environment without complaining;
  • Changes approach or method to best fit the situation;
  • Able to deal calmly with frequent change, delays or unexpected events.
• Attendance/Punctuality
  • Is consistently at work and on time;
  • Ensures work responsibilities are covered when absent;
  • Arrives at meetings and appointments on time.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Energetic, fast paced and interrupt driven environment, with openness to the demands and rewards of a 24/7 workplace.
  • The noise level in the work environment is usually moderate.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • While performing the duties of this Job, the employee is regularly required to sit and use a computer.
  • While performing the duties of this job, the employee is regularly required to stand use hands to fingers, handle, or feel; reach with hands and arms; and talk and hear.
  • The employee frequently is required to walk and stoop, kneel, crouch, or crawl.
  • The employee is occasionally required to sit, climb, or balance.
  • Specific vision abilities required by this job include close vision, depth perception, and abilities to adjust focus.

Indian Preference:

Preference in filling vacancies is given to qualified Indian applicants in accordance with the Indian Preference Act (Title 2 U.S. Code, Section 472 and 473) and the Indian Self Determination Act, Public Law 93-638, provided the applicant has submitted acceptable proof of Indian preference for employment. 

The Tohono O’odham Ki:Ki Association is an equal opportunity employer, and there will be no discrimination for consideration or in selection, because of race, religion, color, sex, national origin, politics, marital status, physical handicap, or age.

Acknowledgement

I have reviewed and understand the job descriptions and believe them to be accurate and complete. I understand that the Management of the Tohono O’odham Ki:Ki Association retains the right to change the Job Descriptions as it deems necessary. I will follow and adhere to my Job Description to the best of my ability.

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Employee Signature                                                                           Date

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Manager/Supervisor Acknowledgement