Supervisor: Pre-Service at Pagosa Springs Medical Center
Pagosa Springs Medical Center · Pagosa Springs, United States Of America · Onsite
- Professional
- Office in Pagosa Springs
Job Details
Description
Position Summary:
The Supervisor: Pre-Service / Financial Clearance oversees the day-to-day operations and activities of the Pre-Service areas. The Supervisor partners closely with the Director: Revenue Cycle to provide leadership coverage and presence in the Pre-Service area. This individual is responsible for:
- Ensuring the effective operations by providing direction and support to the Pre-Service team;
- Establishing clearly defined, optimal workflow requirements;
- Assisting the Director of Revenue Cycle with setting and implementing the strategic goals for the Pre-Service areas;
- Ensuring adoption and compliance with quality standards that minimize the institution’s risk and enhance the patient experience;
- Preparing, analyzing and summarizing reports made available to the Director of Revenue Cycle regarding productivity and the quality of staff performance, with recommended strategies for operational improvement;
- Monitoring work quality, productivity metrics and providing remediation if needed;
- Training of new staff and assisting in the planning and development of Pre-Service training materials;
- Identifying areas for improvement and developing plans to improve the performance of these processes; and
- Serving as a primary resource to staff.
This position is customer service driven, and the Supervisor must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment.
Why Join PSMC?
Located in the beautiful mountain town of Pagosa Springs, PSMC offers the unique opportunity to serve a rural community while working in a mission-driven healthcare facility. As the only hospital and EMS service in Archuleta County, we value innovation, collaboration, and compassionate care.
About Our Community
Pagosa Springs is not only a wonderful place to work, but also a wonderful place to live. Pagosans are warm and friendly people, proud of their community and proud of their medical center. The Pagosa Springs area boasts great public schools in addition to a variety of alternative education options. The region offers numerous recreational opportunities. Wolf Creek ski area is just 24 miles away and is surrounded by trails for snowshoeing, cross-country skiing, and snowmobiling. Hiking, biking, ATV riding, hunting, boating, fly-fishing, and kayaking opportunities abound in the warmer months. Pagosa Springs is home to the world’s deepest geothermal hot spring and is located one hour east of Durango, CO and a short drive north of the New Mexico state line.
Qualifications
- Base Compensation Range: $51,480.00 - $79,601.60 annually, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
- Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
- Job Type: Full-time
- Shift Type: Day
- Anticipated End Date for Posting: November 30, 2025. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
Qualifications: At all times, the employee shall possess the following qualifications set forth below.
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Education/Training:
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Check ALL that Apply: |
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X |
High school diploma or equivalent. |
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X |
Associate’s degree or advanced college level courses in a related field or three (3) years equivalent experience is required. |
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X |
Successful completion of courses in computer and medical terminology. |
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Experience: |
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Minimum of two (2) years in prior authorization and utilization review experience is required. |
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X |
Minimum of two (2) years supervisory or management experience is required. |
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Electronic health record (especially, Cerner) experience is strongly desired but not required. |
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Special Skills, Licenses or Certifications: |
X |
AHIMA or AAPC certification is strongly desired but not required. |
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X |
Knowledge of Medicare, Medicaid, Blue Cross, Commercial and other insurance programs is required. |
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Working knowledge of clinical guidelines, medical necessity guidelines related to pre – service certification. |
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Must have strong working knowledge of Microsoft Office, Access, data entry and spreadsheets. |
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Computer skills sufficient to utilize email, documents, spreadsheets and project management software. |
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Current AHA BLS (Heart Saver) certification is required. |
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Language Skills: |
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Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time. |
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Additional languages are desired but not required. |
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Demonstrates ability to listen. |
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Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly. |
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Work Environment: |
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Work is performed in an office setting with exposure to work stress, environmental stress and frequent interruptions; noise level is moderate; frequent daily communications with patients, employees, vendors and/or the public. |
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Cross-Training of Position:
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X |
PSMC cross-trains job positions. This job description must cross-train to be able to effectively perform the job position(s) of: Specialist: Pre – Certification. |
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Supervisory Responsibilities: |
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This position IS responsible for supervising other personnel, including involvement in on-boarding, off-boarding, termination, coaching / discipline and annual performance reviews. This position is also responsible for ensuring staff competencies as appropriate. |
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Job Hazards: |
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Exposure to blood, bodily fluids and communicable disease. |
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Physical strain due to repetitive tasking, sitting. |
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Potential exposure to verbal and / or physical abuse. |
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Liability due to current public consciousness. |
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Physical Demands: |
Check ALL that Apply: |
Description |
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Alternate Sit/Stand or Walk at Will – Able to alternate between sitting and standing as needed. |
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Climbing Ramps/Stairs – Able to ascend or descend ramps and/or stairs using feet and legs. Hands and arms may be used for balance, i.e., holding the rail. |
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Far Visual Acuity – Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well. |
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Fine manipulation – Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation. |
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Hearing requirements – Able to hear, understand, and distinguish speech and/or other sounds, i.e., machinery alarms, medical codes/alarms, one on one or in a group or conference. |
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Keyboarding – Entering text or data into a computer or other machine with a keyboard. |
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Carrying – Transporting an object, usually by holding it in the hands or arms, but may occur on the shoulder. |
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Near Visual Acuity – Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print, including the use of computers. |
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Peripheral vision – Observing an area that can be seen up and down or right to left while eyes are fixed on a given point. |
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Reaching at/below shoulder level – Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position. |
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Reaching overhead – Extending hands and arms in a 150-180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position. |
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Standing/walking – Standing is to remain on one’s feet in an upright position at a workstation without moving about. Walking is to move about on foot. |
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Type of Work |
Select (1) |
Seldom |
Occasionally |
Frequently |
Constantly |
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Sedentary |
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Up to 10 pounds |
Up to 10 pounds |
Negligible weight |
No weight |
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Light Work |
11-25 pounds |
11-25 pounds |
1-10 pounds |
Negligible weight |
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Medium Work |
X |
26-50 pounds |
26-50 pounds |
11-25 pounds |
1-10 pounds |
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Heavy Work |
51-100 pounds |
51-100 pounds |
26-50 pounds |
11-25 pounds |
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Very Heavy Work |
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>100 pounds |
>100 pounds |
>50 pounds |
>25 pounds |
Standard Job Requirements: At all times, employee shall satisfy the following requirements:
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Culture: |
Adheres to our standards of conduct and culture (WISER) as defined by our policies and procedures including maintaining, always, an attitude of positive teamwork, compassion, integrity, and respect for our patients, visitors and staff. |
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Demonstrates commitment to service excellence and promotes positive patient, visitor, and employee experiences. |
Additional benefitsOther home office and work from home jobs |
