Operations Assistant at FCB Banks

Classification:  Non-Exempt/Hourly

Job Type:          Full-Time

Location:          Madison County, IL; St. Clair County, IL; St. Louis County, MO
 

Reports To:      Operations Officer

JOB SUMMARY

The Operations Assistant supports the daily operations of the bank location under the direction of the Operations Officer. This position helps supervise staff, ensures efficient branch operations, fosters a positive work environment, and promotes excellent customer service. The Operations Assistant also assists in developing new business and expanding customer relationships.

ESSENTIAL JOB DUTIES

• Performs duties as a Universal Banker with strong knowledge of teller and new account functions.
• Assists in directing branch operations and customer service activities.
• Builds and maintains positive customer relationships, promptly resolving issues in a professional manner.
• Supports compliance with federal and state regulations as well as bank policies and procedures.
• Communicates operational updates and procedural changes to staff; reviews security policies regularly.
• Monitors cash limits, conducts teller audits, and oversees daily workflow of teller, new accounts, and customer service staff.
• Assists the Operations Officer with audit, security, and compliance functions.
• Reviews and prepares operational reports, including teller cash differences, overdrafts, and audit checklists.
• Trains, coaches, and motivates team members to meet branch goals and maintain a positive environment.
• Represents the bank at community and public relations events to enhance visibility and customer engagement.
• Assists with opening and closing procedures, scheduling, and general facility oversight.
• Verifies and approves wire transfers and assists with collection and reporting of delinquent accounts.
• Maintains security controls to minimize risk and ensure regulatory compliance.
• Performs additional duties as assigned.

QUALIFICATIONS

• Associate’s or Bachelor’s Degree in Business, Finance, or related field preferred.
• Minimum 3 years of customer service experience; 1–3 years in banking, sales, or supervisory roles preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office and standard office equipment.
• Detail-oriented, organized, and able to manage multiple priorities effectively.

WORKING ENVIRONMENT & DEMANDS

• Regular use of standard office equipment (computer, phone, copier, calculator, etc.).
• Availability during bank hours: Monday–Friday, 7:45 a.m.–6:15 p.m., and Saturdays, 7:45 a.m.–1:15 p.m.
• Occasional local travel for training or temporary assignments.
• Requires standing, walking, and light to moderate lifting (up to 50 lbs).
• Ability to maintain confidentiality and follow policies, procedures, and supervisor directions.

BENEFITS:

• $21.00 - $26.00 per hour, eligible for performance-based bonuses and incentives
• Health, Dental, and Vision Insurance
• Group Life Insurance (1x annual salary, 100% paid by the bank)
• Long-Term Disability Insurance (25% paid by the bank)
• Voluntary Life and AD&D Insurance
• Flexible Spending Account (FSA) and Dependent Care FSA (DCFSA)
• Employee Assistance Program, Travel Assistance, and Life Services Tool Kit
• Paid time off including Vacation, Personal, and Sick leave
• Partially-paid Parental Leave for eligible employees
• 401(k) with company match for eligible employees

DISCLAIMER

The employee must be able to perform the essential functions of this position satisfactorily, with reasonable accommodation if necessary. FCB Banks reserves the right to modify or assign other duties as needed.

Equal access to programs, services and employment opportunities is available to all persons without regard to age, ancestry, citizenship, status, color, physical or mental disability, genetic information, marital status, military status, national origin, race, religion, sex (including pregnancy), sexual orientation, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the FCB Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity Poster   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Employment Opportunity Supplement   https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Family and Medical Leave Act (FMLA)  https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Employee Polygraph Protection Act   https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf