RECEPTIONIST (EXCEL) at Goodwill Industries of Arkansas

RECEPTIONIST (EXCEL)

GENERAL DESCRIPTION OF POSITION

We are looking for an experienced Bilingual Receptionist to join our team. This position serves as The 
Excel Center's first point of contact for school visitors and callers. Responsible for answering/routing all 
incoming calls, greeting visitors, and referring to appropriate staff or department in a friendly and 
professional manner. Ensures employee, visitor, and facility situations are appropriately and promptly 
addressed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.     Answer phones in a timely manner. Route calls to appropriate personnel. Screen calls for 
       superintendent, directors, and teachers. Communicate with visitors/guests with diplomacy and tact 
       remaining professional at all times. This duty is performed daily, about 50% of the time.
2.    Greet visitors/guests, ascertain business, direct to proper location/personnel. Communicate with 
        visitors/guests with diplomacy and tact remaining professional at all times and firm when necessary. 
        This duty is performed daily, about 20% of the time.
3.     Prepare documents (Word & Excel) as directed. This duty is performed daily, about 10% of the time.
4.     Maintain employee in/out log; maintain visitor sign-in log; issue visitor badges for the location 
        assigned. This duty is performed daily, about 5% of the time.
5.     Miscellaneous duties as assigned to include sign for deliveries and inform recipients. This duty is 
        performed daily, about 5% of the time.
6.     Coordinates scheduling for back-up relief; advises supervisor concerning scheduling conflicts and 
        assistance required. This duty is performed as needed.
7.     Translate school and outreach information from English to Spanish. This duty is performed daily, 
        about 5% of the time.
9.     Support students, teachers, life coaches, and other staff with translation needs. This duty is 
        performed daily, about 5% of the time.
10.   Perform any other related duties as required or assigned

Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability 
required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. 
data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience 
and/or training, or equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
-Bilingual: able to translate between English and Spanish in verbal and written communication
SOFTWARE SKILLS REQUIRED
Basic: Database, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

ADDITIONAL INFORMATION
Ability to communicate clearly and distinctly with employees and guests using effective speaking and 
writing skills in English and Spanish. Able to translate between the two languages accurately. 
Demonstrated ability to articulate words and instructions clearly and accurately. Able to manage 
difficult visitor situations in the lobby area. Very good telephone etiquette; able to determine business 
nature of the caller and direct to the appropriate contact at The Excel Center. Basic Word, PowerPoint, 
Outlook, and Excel skills.