AR Collections Manager at Metro Fire + Security

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

The Accounts Receivable Collections Manager is primary responsibility is to work as a Collections Specialist as well as manage the day-to-day activities of the collection department, which is to observe accounts to identify past due balances, report collection activity, address client inquiries, and develop payment plans. The desired candidate is self-motivated, detail oriented, organized, has excellent communication skills, desires to work with a team, has experience working in collections and has experience as a manager.  

Responsibilities 

Manage the day-to-day activities and time cards for the collection staff.

Have regular meetings with collections staff to coordinate collection efforts and build consistency in the department.

Manage and document communication with all customers via phone and email to ensure payments are made in a timely manner

Provide customer service regarding collections issues, processing of customer refunds, processing and reviewing adjustments, and resolving customer discrepancies

Collect customer payments in accordance with payment due dates

Develop effective repayment plans

Follow-up with customers on overdue accounts

Assist in the cash application process

Process payments and refunds

Respond to client account queries in a timely and professional manner

Document all interactions with customers in the financial system

Cross-train to cover other billing duties and positions within accounting department

Attend all staff meetings

Perform other related duties as assigned or required 

Requirements

High School Diploma/ GED

4+ years prior experience in AR Collections and as a manager

Ability to work Monday – Friday, between the hours of 7:00 AM – 5:00 PM

Knowledge of billing and collections procedures

Excellent communication and interpersonal skills

High precision/ detail oriented

Meticulous, focused, and analytical

Able to prioritize and manage multiple responsibilities simultaneously and be an example for the collection team.

Comfortable dealing with numbers and the processing of financial information

Trustworthy, reliable and plans ahead to meet the goals of the department and the company.

Commitment to excellent customer service with internal and external customers

Capable of staying on task and completing task with minimal supervision

Desire and ability to work effectively as part of a team

Preferred

Experience working in ProfitZoom and Paylocity

Working knowledge of Microsoft Office Suite

Proficient with Excel 

Having soft skills to work with others to meet the goals of the department and build a high performance team

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching