Sales Coordinator/Front Desk Agent at Courtyard by Marriott Elmhurst

Overview:

Courtyard by Marriott Elmhurst is seeking a friendly, organized, motivated individual to join our team as a Sales Coordinator / Front Desk Agent. This role blends administrative support for our sales department with hands-on guest service at the front desk. It’s a great opportunity for someone who enjoys both relationship-building and operational work in a fast-paced hotel setting.

Location: Courtyard by Marriott Elmhurst, 370 IL-83, Elmhurst, IL 60126

Typical Shift Hours & Schedule + Additional Information (i.e. Necessary Experience, Skills, Programs, Req Access etc.)
 See Below:
 
 Job Title: Full-Time Sales Coordinator / Front Desk Agent 
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 Key Responsibilities
 
 Sales Coordinator:
 • Provide administrative and customer service support to the Sales team.
 • Assist with data entry, reports, and maintenance of sales files and spreadsheets.
 • Input group rooming lists, create group master accounts, manage routing instructions, and monitor cut-off dates.
 • Prepare and distribute group resumes, Banquet Event Orders (BEOs), and customized promotional materials.
 • Handle inquiries from potential clients by phone, email, or in person.
 • Support internet research, prospecting, and social media efforts related to sales activities.
 • Process commission requests and assist with business travel reservations.
 • Help ensure the department stays organized and on track to meet goals.
 
 Front Desk Operations:
 • Welcome and assist guests with check-in and check-out efficiently and courteously.
 • Manage reservations received via phone, email, and online channels, ensuring accuracy in rates, dates, and billing.
 • Handle guest inquiries, requests, and issues promptly to ensure a positive experience.
 • Process payments, post charges, and manage credit authorizations or holds.
 • Maintain reservation files and room availability records.
 • Communicate effectively with other departments to support guest needs and operational flow.
 • Uphold Marriott brand standards and always safeguard guest information.

Benefits

• Accident, critical medical supplement insurance
• Dental Insurance
• Employee assistance program
• Employee hotel room discount
• Health insurance
• Health savings account
• Holiday pay
• Life insurance
• Long-term disability
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance
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   Qualifications
   
   • High school diploma or equivalent required.
   • Previous customer service or hospitality experience required; hotel or sales experience preferred.
   • Strong written and verbal communication skills with excellent attention to detail.
   • Proficient in Microsoft Office; experience with hotel reservation systems is a plus.
   • Ability to multitask, stay organized, and meet deadlines.
   • Professional, friendly, and team-oriented attitude.
   • Flexibility to work a variety of shifts, including some evenings and weekends.
   • A positive attitude and genuine interest in hospitality and sales.
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   Schedule: Full-time, flexible schedule including weekends and holidays as needed.