Client Relations Supervisor at Kate Somerville Skincare

Join the team behind Hollywood�s most iconic glow.

Melrose Skin Clinic, home to Hollywood�s most iconic glow, is seeking a poised, polished, and results-driven Client Relations Supervisor to join our luxury medical aesthetic team. This role is ideal for someone who thrives in an elegant, client-focused environment, has a passion for skincare and wellness, and finds fulfillment in creating lasting client relationships rooted in trust and transformation.

As a Client Relations Supervisor, you will be the face of our clinic�guiding clients through their personalized skincare journeys, offering expert recommendations, and curating experiences that embody the sophistication and results-driven reputation of Kate Somerville.

This role offers a Full-Time (Tuesday�Saturday) opportunity and includes Front Desk Concierge responsibilities designed to deliver a seamless white-glove experience from the very first �hello.�

Key Responsibilities:

• Conduct luxury, sales-focused client booking via phone, email, and text�listening deeply to client goals and suggesting treatment and product enhancements tailored to their needs.
• Maintain an elevated level of professionalism and warmth in all client interactions, ensuring every touchpoint reflects the Kate Somerville brand.
• Possess comprehensive knowledge of all aesthetic treatments, including benefits, results, and appropriate pairings.
• Provide introductory consultations to new clients, curating personalized treatment and product recommendations.
• Achieve and exceed sales goals across memberships, treatment packages, and retail.
• Drive client retention and rebooking through thoughtful follow-up and personalized communication.
• Contribute to the clinic�s reputation by achieving review and client satisfaction goals.
• Act as a true ambassador of the brand�cultivating referrals, participating in community outreach, and representing the essence of Melrose luxury.
• Deliver �White Glove� service that goes above and beyond expectations, ensuring each client leaves feeling valued and radiant.

Qualifications:

• Proven experience in luxury sales, ideally within the medical spa, skincare, or wellness industries.
• Exceptional interpersonal and communication skills, with a genuine client-first mindset.
• Strong understanding of aesthetic treatments, skincare products, and beauty industry trends.
• Track record of consistently meeting or exceeding sales goals.
• Ability to thrive in a fast-paced, high-touch environment while maintaining grace under pressure.
• Availability to work evenings, weekends, and select holidays.

What We Offer:

• Competitive Compensation based on experience and schedule
• Performance-Based Monthly Bonuses
• 401(k) with Company Match
• Exclusive Employee Discounts on Kate Somerville products and Melrose Skin Clinic treatments.
• Ongoing Education & Training Programs to refine your expertise and product knowledge
• Medical, Dental, and Vision Insurance
• Life, Accident, and Disability Coverage
• Paid Holidays and Additional Perks

Why You�ll Love It Here

You�ll be part of an intimate, high-performing team within one of Los Angeles�s most renowned luxury skincare destinations. Every day brings the opportunity to transform confidence, elevate beauty, and deliver results that go far beyond the surface.

If you�re ready to combine your passion for skincare with the polish of luxury hospitality�we invite you to join the glow

You�ll Do:

• Cultivate long-term client relationships through expert product and treatment recommendations.
• Manage phone, e-mail, and in-person bookings with precision and grace.
• Achieve sales goals for memberships, treatment packages, and retail products.
• Deliver white-glove service that embodies the sophistication of Kate Somerville.
• Support day-to-day clinic operations, ensuring every client experience feels seamless and luxurious.

What We�re Looking For:

• Proven sales experience in luxury, skincare, or medical aesthetics.
• Exceptional communication and a polished, professional demeanor.
• Passion for beauty, wellness, and client care.

If you�re ready to blend luxury, science, and service�join the glow at Melrose Skin Clinic!

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The expected pay range for this position is $70,000 to $75,000. The exact rate is determined by various factors including experience, skills, education, geographic location, and budget.

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