EVP/Chief Relationship Officer at FIRSTAR BANK

Description

The EVP/Chief Relationship Officer position is open to any Firstar Bank location with available office space. 

Position Purpose:

Serves as a key member of the executive leadership team responsible for driving strategic growth through integrated oversight of Lending, Treasury Management, Retail, and Marketing departments. Champions a client and community focused approach to service, ensuring every client receives tailored solutions that enhance the overall customer experience.

Job Duties and Responsibilities:

• Develop and execute a collaborative relationship strategy across lending, treasury management, and marketing.
• Serve as a visible ambassador of the Bank, cultivating trust with clients, partners, and stakeholders.
• Lead lending teams in delivering responsive, compliant, and community-focused credit solutions.
• Drive portfolio growth while maintaining prudent risk management and credit quality standards.
• Collaborate with credit analysis team to streamline processes and enhance client experience.
• Develop, implement, and maintain a lender performance scorecard system in partnership with executive leadership to align with organizational goals and strategies.
• Champion innovation and transformation across the Bank’s business model and service delivery, while ensuring retention of community values.
• Expand treasury services for commercial clients, including enhanced cash management, fraud prevention, and liquidity solutions.
• Provide executive support to Retail leadership, ensuring retail strategies, operations, and customer experience initiatives align with the bank’s overall business objectives.
• Cultivate and maintain strong relationships with high-value clients, community leaders, and business partners.
• Monitor market trends, competitive positioning, and regulatory developments to identify opportunities and risks.
• Ensure compliance with government regulations and bank policies.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Qualifications

Skills and Abilities Required:

• Deep understanding of banking trends, customer behaviors, and competitive positioning.
• Strong grasp of financial statements, credit risk, and portfolio performance metrics.
• Ability to represent the Bank in civic, nonprofit, and business circles with authenticity and impact.
• Ability to coach, mentor, and retain high-performance relationship managers and frontline employees.
• Committed to promoting collaboration, accountability, and respect across departments.
• Skilled in streamlining workflows, improving service delivery, and enhancing client onboarding experience.
• Familiarity with CRM platforms, digital banking tools, and treasury technology solutions.
• Ability to navigate complex client needs and internal priorities.
• Strong understanding of regulatory frameworks within banking industry.
• Strong computer skills; proficient in Microsoft Word, Excel, Outlook and PowerPoint.

 Experience and Education Requirements:

• Bachelor’s degree in business, finance or related field, or equivalent business education combined with experience.
• Proven experience in executive leadership with a minimum of ten (10) years’ banking or financial services industry experience in commercial lending, and/or treasury management.

Physical Requirements:

• Typically requires sitting for long periods of time with intermittent stooping, bending, and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel.
• Visual and auditory skills are required.

Performance Standards:

• Accuracy: Completeness of financial reports.
• Responsiveness: Timeliness of responses to requests for information.
• Relationships: Ability to work well with all levels within the organization.
• Guidance: Ability to build a team and provide direction to others.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets