Service Manager at Irvingoil

As a Service Manager, you will oversee the scheduling of Service Technician resources to fulfill customer needs, prioritizing safety, asset utilization, and cost efficiency. Your goal will be to ensure the technicians have the proper training and equipment to perform their duties safely. our success is measured by your ability to manage a skilled and safe technician team, create seamless customer service, abide by regulatory compliance, and strategic planning aligned with company objectives. Your success is measured by your ability to manage a skilled and safe technician team, create seamless customer service, abide by regulatory compliance, and strategic planning aligned with company objectives.

What We Offer:  

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth

• Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%  

• Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs  

• Paid Vacation – Plus an annual option to purchase additional vacation, too

• Wellness Support – With 24/7 access to our Employee & Family Assistance Program  

• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:  

• Ensuring technicians are safely trained and equipped

• Addressing concerns for safety, effectiveness, and efficiency

• Developing personalized training plans for employees

• Managing recruitment, training, and performance

• Coordinating equipment assignments for optimal service and appearance

• Overseeing equipment servicing and appearance

• Analyzing data for productivity and cost efficiency

• Meeting customer requirements and resolving issues

• Upholding safety, regulatory compliance, and operational standards

• Managing budget, fleet planning, and cost benchmarks

Your Skills:  

• Ability to multi-task and manage time effectively

• Strong decision making and negotiation skills

• Ability to work in a fast-paced environment

• Strong written and verbal communication skills

• Continuous improvement mindset

Your Experience:  

• Post-secondary education in business or a related field, or equivalent experience

• 5+ years of experience in industry related management preferred

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.​

Job Requirements - Work Experience

Job Requirements - Education