Service Advisor - BMW at McKenna Motor Co., Inc.

McKenna BMW is looking for an Experienced Service Advisor for our store.  This is a great opportunity for a customer-focused, detail-oriented, highly motived individual to join our excellent service department.  McKenna BMW is part of the McKenna Motors 9 dealership group which includes the Porsche, BMW, Mini, Volvo, Volkswagen and Subaru brands.  We offer a competitive pay plan & benefits, and opportunities for growth and promotion.

Service Advisor Job Duties (include but are not limited to):

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned.

• Minimum 1 years Service Advisor experience required
• Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing
• Ability to operate an automobile, including one with manual transmission
• Valid U.S. Driver's license
• Must be willing to submit to a pre-employment background check and drug screen
• Clean driving record needed
• Applicants must have the ability to meet deadlines, prioritize assignments and handle multiple tasks simultaneously
• Applicants must be detail-oriented and well organized
• Experience with ADP or similar Dealer Management Systems preferred
• Experience with Microsoft Word, Outlook and Office applications preferred
• Outstanding customer service skills

Education Requirements

• High School diploma or equivalent

Physical Requirements

• Must be able to lift a minimum of 25lbs
• Ability to get in and out of an automobile frequently
• Prolonged periods of standing, stooping, bending, and walking

We promote a workplace of integrity and respect. We care about our customers and It shows!

Job Type: Full-time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

           PRIVACY NOTICE 

 This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS from McKenna Motor Co., Inc. and All Related Entities (collectively, “we,” “us,” or “our”) applies solely to applicants and employees who reside in the State of California (“you” or ‘’your”). This notice is provided to you to comply with the California Consumer Privacy Act (“CCPA”) and is not to be interpreted in a way that violates any law. We reserve the right to amend this privacy notice. When we make changes to this privacy notice, we will notify you. 

 Information We Collect 

 As part of your application for employment or employment, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you (“personal information”). We collect the following categories of personal information from applicants and employees. All personal information below is collected as permitted or required by applicable law. 

 Identifiers 

 Real name, alias, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, account name, physical characteristics or description, Social Security number, driver's license number, signature, state identification card number, insurance policy number, passport number, or other similar identifiers 

 Identifiers are collected during the application process and during employment to comply with state and federal verification and reporting requirements; for drug testing; to contact you; to conduct a pre-employment background check or background check if you change positions and the position is subject to an additional background check; and during employment to process payroll and for benefits eligibility or participation 

 Medical Information 

 Medical information, or health insurance information, information related to health or fitness benefit participation. 

 Medical information is collected during the application process and during employment for drug testing; to assess fitness for a position; to review a request for a leave of absence or accommodation; and during employment for benefits eligibility or participation and for reporting and administering workers’ compensation claims 

 Protected Classification Under California or Federal law  

 Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding or related medical conditions, sexual orientation, veteran or military status, genetic information (including familial genetic information)  

 Protected classification characteristics is collected during employment to comply with state and federal reporting requirements; age, sex, and marital status is collected during employment to comply with benefits eligibility or participation; medical condition or physical or mental disability (including pregnancy and related conditions) is collected during the application process and during employment to review a request for a leave of absence or accommodation and during employment for reporting and administering workers’ compensation claims; religion or creed is collected during the application process and during employment to review a request for an accommodation; veteran or military status is collected during employment to review a request for a leave of absence; protected classification characteristics may be collected during the application process and during employment to provide you with support and to respond to your inquiries, including investigating and addressing your concerns information (including familial genetic information) collected during employment to review a request for a leave of absence; protected classification characteristics may be collected during the application process and during employment to provide you with support and to respond to your inquiries, including investigating and addressing your concerns 

 Commercial Information 

 Bank account number or credit card number  

 Commercial information is collected during employment if an employee chooses to participate in direct deposit and for expense reimbursement; credit history is collected during the application process and during employment if applying for certain positions 

 Biometric Information 

 Genetic, physiological, behavioral, and biological characteristics, fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data  

 Fingerprint and/or retina scan is collected during employment to use the timekeeping system 

 Internet or Other Similar Network Activity 

 Browsing history and search history, activity or work on company computers  

 Internet or network activity while using company property is collected during employment if the employee is being investigated for a violation of policies or by IT staff as part of review of security procedures and policy violations 

 Geolocation Data  

 Physical location or movements  

 Geolocation is collected during employment while you are driving a company vehicle 

 Sensory Data 

 Audio, electronic, visual, thermal, olfactory, or similar information  

 Sensory data in the form of video data is collected during the application process and during employment while you are in public areas or work areas on the company’s premises 

 Employment Related Information 

 Current or past job history and performance  

 Employment related information is collected during the application process and during employment to assess qualifications for a position; current performance is collected during employment as part of performance review, discipline, evaluations and employment decisions 

 Education Information 

 Grades, transcripts  

 Education information is collected during the application process and during employment to assess qualifications for a position. 

 AVISO DE PRIVACIDAD 

 Este AVISO DE PRIVACIDAD PARA LOS RESIDENTES DE CALIFORNIA de McKenna Motor Co., Inc. y cualquier entidad relacionada (colectivamente “nosotros” o “nuestro”) aplica únicamente para los solicitantes y empleados que residen en el Estado de California (“tú” o tuyo”). Este aviso se proporciona para cumplir con la Ley de Privacidad del Consumidor de California (“CCPA”) y no deberá interpretarse de tal manera que viole ninguna ley. Nos reservamos el derecho de enmendar este aviso de privacidad. Cuando hagamos cambios a este aviso de privacidad, nosotros se lo notificaremos. 

 Información que Recolectamos 

 Como parte de su solicitud de empleo, nosotros recolectamos información que lo identifica, se relaciona con usted, hace referencia a usted, es capaz de ser asociada con usted o podría razonablemente ser enlazada con usted, directa o indirectamente (“información personal”). Nosotros recolectamos las siguientes categorías de información personal de los solicitantes y empleados. Toda la información personal debajo se recolecta según lo permite o requiere la ley aplicable. 

 Identificadores 

 Nombre real, alias, dirección postal, número de teléfono, identificador personal único, identificador en línea, dirección de protocolo de internet, correo electrónico, nombre de la cuenta, características físicas o descripción, número de seguridad social, número de licencia de conducir, firma, número de la tarjeta de identificación del estado, número de póliza de seguro, número de pasaporte u otros identificadores similares 

 Los identificadores se recolectan durante el proceso de solicitud y durante el empleo para cumplir con los requisitos de verificación y reporte estatales y federales; para pruebas de drogas; para contactarlo; para llevar a cabo una revisión de antecedentes previa al empleo o una revisión de antecedentes si cambia de puestos y el puesto está sujeto a una revisión adicional de antecedentes; y durante el empleo para procesar la nómina y para la elegibilidad o participación en los beneficios 

Additional benefits