- Junior
- Office in Birmingham
Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Solihull, Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like:
- To ensure priority off hires are actioned first to the profit of the business.
- Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.
- Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.
- Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
- Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
- Process off-hires using the company’s preferred supply chain via the in-house system.
- Comply to all technical and regulatory processes and procedures.
- Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
- Complete Supplier Reports and update VRG system.
- Answering telephone calls appropriately and efficiently.
- Reports to be completed to deadline set by Team Leader.
- To action emails sent to our designated Off Hire Inbox.
- Processing of payments
- To assist Team Leader
Knowledge and Abilities:
- Previous experience in a busy customer services role.
- Proactive in solving problems and organising own workload.
- A quick learner with a natural ability to understand processes.
- A good overall ability with technology including Microsoft office packages
- A good standard of education
- Must work well within the team and use own initiative
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
