Housekeeping Operations Supervisor (BELL GARDENS, CA. 90201) at Fortiss LLC / Parkwest Casinos
Fortiss LLC / Parkwest Casinos · Bell Gardens, United States Of America · Onsite
- Professional
- Office in Bell Gardens
Overview:
Parkwest Bicycle Casino is seeking for a Housekeeping Operations Supervisor (Swing/Graveyard). Keep it Clean. Keep it Organized. Lead the Way!
This role is an entry level management position that focuses on supporting the day-to-day activities in the Housekeeping department, creates a welcoming and comfortable environment for our guests and staff.
If you're hands-on, detail-driven, and love leading by example- We want to meet you!
Responsibilities:- Oversee Housekeeping Operations in all shifts.
- Supervise and coordinate the work of housekeeping staff in public and gaming areas as well as offices.
- Assign daily tasks and schedules based on operational needs.
- Inspects areas for cleanliness, maintenance issues and compliance with standards.
- Ensure proper use of cleaning supplies, chemicals and equipment.
- Train new staff in cleaning techniques, safety procedures and company policies.
- Monitor staff and provide feedback, coaching or corrective action when necessary.
- Forster team work and maintain staff morale.
- Respond to guest requests, complaints or concerns promptly and professionally.
- Maintain housekeeping records (attendance, inspections, maintenance logs, inventory).
- Support budgeting and cost control effort.
- Ensure knowledge and understanding of OSHA regulations are up to date; conducts Safety Training to all team members.
- Support training initiatives for all current and new employees.
- Uses checklists to successfully complete the task.
- May be asked to participate in the investigation of employee accidents when needed or will escalate issue to HR.
- Communicate performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.
- Observe service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Communicates areas in need of attention to staff and follows up to ensure understanding.
- Handle employee progressive disciplinary procedures as required.
- Participate in the employee performance appraisal process, giving feedback as needed.
- Perform other job-related duties as assigned.
- Proficient in housekeeping systems/software (e.g., Opera, HotSOS) and Microsoft Office.
- Able to write incident reports effectively.
- Must be able to pass mandatory screening including a background check and drug test.
- Must be at least 21 years of age.
- Able to effectively interact well with customers and co-workers.
- Able to resolve problems/conflicts in a diplomatic and tactful manner.
- Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities. Able to work varied shifts and flexible schedules.
- Able to communicate clearly with team members.
- Requires strong organizational skills and the ability to multi-task effectively.
- Able to work independently
- Able to work within a team environment.
- Bi-lingual a plus.
Experience: 3–5 years of housekeeping experience with at least 2 years in a supervisory or managerial role.
Physical and Mental Requirement:
- Qualified individuals must be able to regularly stand and walk the premises.
- Frequently required to reach with hands and arms; climb, or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- Must be able to regularly lift, push, pull, move and/or carry up to 25lbs and frequently up to 50lbs with assistance or with appropriate equipment.
